Microsoft Teams Telephony - Mobile and Efficient Communication

Training Theme

​This Microsoft Teams telephony training is designed for users who want to optimize their professional calls using both the PC version and the mobile app. You'll learn how to make and manage calls, transfer calls with or without announcements, and set up forwarding options. The course also focuses on managing voicemail and integrating with other applications. 

​Participants will be able to configure audio and security settings more effectively and ensure continuous communication even while on the move, guaranteeing smooth and efficient collaboration. 

Training Objectives

​By the end of this training, you will be able to: 

• ​Make and manage your professional calls effortlessly on Microsoft Teams. 
• ​Configure telephony options and advanced notifications according to your needs. 
• ​Transfer calls securely and collaborate through call groups. 
• ​Leverage the Teams mobile app to stay connected anywhere. 
• ​Personalize your voicemail and set up smart call forwarding. 

Prerequisites and Target Audience

Target Audience: Microsoft Teams users seeking to improve call management
Starting Level: Beginner
Prerequisites: No technical prerequisites; curiosity is all you need!

Educational Methods Used

• Module e-Learning: These modules are dynamic and interactive to allow you to discover the telephony part of Teams. 
• Evaluation Quiz: A quiz will be provided at the end to validate your understanding.

Training Content

24 tutorial videos spread over 6 lessons.

• ​Making and Receiving Phone Calls 
  • ​Using the interface to make and receive calls. 
  • ​Live transcription and generating call summaries using AI. 
  • ​Managing calls on hold and quickly adding participants. 
  • ​Configuring privacy and security settings. 
  • ​Integrating third-party applications into your calls. 
• ​Managing Your Voicemail 
  • ​Editing and personalizing your greeting message. 
  • ​Accessing voicemail on mobile and PC. 
  • ​Organizing and managing voicemail efficiently. 
• ​Forwarding Your Calls 
  • ​Selecting forwarding options to internal or external numbers. 
  • ​Updating forwarding settings to voicemail. 
  • ​Managing call groups and disabling all forwarding options. 
• ​Setting Up and Managing Your Calls 
  • ​Blocking unwanted calls and configuring audio devices. 
  • ​Managing advanced call notifications and enabling "Do Not Disturb." 
• ​Receiving Calls On the Go 
  • ​Using the mobile app to make and receive calls. 
  • ​Setting multiple devices to ring simultaneously to ensure no missed calls. 
• ​Collaborate Effectively on Your Calls 
  • ​Assigning a delegate for your calls and managing call groups. 
  • ​Leveraging delegation for seamless collaboration. 

1 Course Knowledge Validation Quiz 

Learn More About Microsoft Teams

Microsoft Teams is a comprehensive communication and collaboration platform integrated into the Microsoft 365 suite. It enables users to make calls, host online meetings, and manage projects. With features such as instant messaging, voice calls, and video conferencing, Teams facilitates collaboration whether you are in the office or on the go. 

The application is available across multiple platforms (PC, smartphone) and ensures communication continuity through an intuitive and secure interface. Since the pandemic, Microsoft Teams has become an essential tool for remote teams and continues to evolve to meet modern needs.