Training Theme

This Microsoft Teams telephony course is designed for professionals on the move who are looking to optimize their communication. Participants will learn how to make and manage calls, use call forwarding features, adjust settings and messaging, and even use the Teams mobile app to stay connected while on the go. This course is ideal for those who want to quickly master Teams telephony features for seamless and uninterrupted collaboration.

Training Objectives

​By the end of this training, you will be able to : 

• ​Master Teams' calling features to improve the efficiency of professional communication.
• Configure and customize telephony options to meet specific needs.
• Use the Teams mobile app to ensure continuity of communications. 

Prerequisites and Target Audience

Target Audience: Users wishing to efficiently manage their phone calls
Starting Level: Beginner
Prerequisites: No technical prerequisites are necessary, simple curiosity is enough.

Educational Methods Used

• Module e-Learning: These modules are dynamic and interactive to allow you to discover the telephony part of Teams. 

Training Content

16 tutorial videos spread over 4 lessons.

• ​Make and process calls
  • Making Phone Calls
  • Receiving Phone Calls
  • Putting on Hold & Muting Microphone
  • Inviting Other People to an Ongoing Call
  • Managing Several Calls at the Same Time
  • Transferring a Call
• Call forwarding
  • ​Forwarding Calls to Another Phone Number
  • Forwarding Calls to the Voicemail
  • Forwarding Calls to a Call Group
  • Ringing Another Number Simultaneously
  • Turning Off Call Forwarding
• Settings and voicemail
  • ​Blocking Specific Phone Numbers
  • Adjusting Audio Devices
  • Changing Voicemail Greeting
  • Accessing the Voicemail
• Use the mobile application to make calls
  • ​Receiving Phone Calls on the Mobile Application

Learn More About Microsoft Teams

Microsoft Teams is an online communication and collaboration application developed by Microsoft. It is part of the Microsoft 365 suite and offers a complete platform for connecting and working with teams, whether in person or remotely.

Key features of Microsoft Teams include instant messaging, voice and video calls, online meetings, project and task management, as well as tight integration with other Microsoft tools such as Outlook, SharePoint, and Office applications.

Teams can create channels to organize their work by project, team, or topic, sharing files and collaborating in real-time. Microsoft Teams also makes it easy to hold virtual meetings, with features such as screen sharing and video conferencing.

The application is designed to be secure, offering data protection and encryption options. It is available on a variety of platforms, allowing users to work on the go.

Microsoft Teams has gained importance, particularly during the pandemic, becoming an essential tool for teams working remotely. It is used by businesses of all sizes as well as in the education sector for remote learning. Microsoft Teams continues to evolve with new features to meet the changing needs of modern teams