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Objectifs :
This document aims to provide a comprehensive overview of making and receiving phone calls using Microsoft Teams, highlighting the features available and the steps involved in the process.
Chapitres :
-
Introduction to Calling in Microsoft Teams
Microsoft Teams allows users to make and receive phone calls just like a traditional phone, provided that a dial plan is in place and the system administrator has configured the phone system features. This functionality enhances communication within the Teams environment. -
Accessing the Calls Tab
Once the phone system features are configured, users will see the 'Calls' tab, which includes a dial pad and a 'Call' button. Your telephone number will be displayed prominently, allowing you to share it with others who wish to contact you. -
Making Calls from Teams
Array -
During a Call
While on a call, all Teams features remain accessible. Users can continue to engage in conversations, access Teams channels, and share files. The call window can be minimized, allowing for multitasking, while still providing control over the call through available feature buttons. To return to the full-screen display, simply click on the minimized call window. -
Ending a Call
To conclude a call, users can either click the 'Hang Up' button or close the Teams window. This ensures a smooth transition out of the call while maintaining the integrity of the Teams environment. -
Using the Mobile Application
By installing the Microsoft Teams mobile application, users can also make and receive calls using their assigned telephone number, providing flexibility and convenience for communication on the go.
FAQ :
How can I make a call using Microsoft Teams?
You can make a call in Microsoft Teams by using the dial pad, copying and pasting a number into the call field, or selecting a contact from your speed dial list, contacts list, or call history.
What features are available during a call in Teams?
During a call in Teams, you can access all Teams features, including conversations, channels, and files. The call window can be minimized, allowing you to multitask while still controlling the call.
Can I receive calls on the mobile application?
Yes, if you install the Microsoft Teams mobile application, you can receive and make calls using your Teams phone number.
What should I do to end a call in Teams?
To end a call in Teams, you can either click the hang up button or close the Teams window.
How is my phone number identified in Teams?
Your telephone number is displayed in the Calls tab of Microsoft Teams, and you can share this number with others who wish to contact you.
Quelques cas d'usages :
Remote Work Communication
In a remote work environment, employees can use Microsoft Teams to make and receive calls just like a regular phone. This allows for seamless communication with colleagues and clients, enhancing collaboration and productivity.
Customer Support
Customer support teams can utilize the call features in Teams to handle customer inquiries efficiently. By accessing call history and speed dial, support agents can quickly connect with frequent contacts, improving response times.
Team Meetings
During team meetings, participants can use the call features in Teams to communicate verbally while also accessing shared files and channels. This integration allows for a more interactive and productive meeting experience.
Sales Calls
Sales professionals can leverage Teams to make calls to potential clients using the dial pad or speed dial features. This helps streamline the sales process and maintain a record of interactions through call history.
Training and Onboarding
During training sessions, trainers can use Teams to call new employees, providing them with real-time support and guidance. The ability to access Teams features while on a call enhances the training experience.
Glossaire :
Dial Plan
A dial plan is a set of rules that defines how phone numbers are dialed and routed within a phone system. It determines the format of the numbers and how calls are processed.
System Administrator
A System Administrator is a professional responsible for managing and maintaining computer systems and networks, including configuring phone system features in applications like Teams.
Teams
Microsoft Teams is a collaboration platform that integrates chat, video meetings, file storage, and application integration, allowing users to communicate and collaborate effectively.
Call Tab
The Call Tab in Microsoft Teams is a section where users can manage their phone calls, including making and receiving calls, and accessing the dial pad.
Dial Pad
A dial pad is a virtual keypad that allows users to enter phone numbers to make calls. It mimics the layout of a traditional telephone keypad.
Speed Dial
Speed Dial is a feature that allows users to quickly call frequently contacted numbers by assigning them to a specific key or shortcut.
Call History
Call History is a record of all incoming, outgoing, and missed calls made through the Teams application, allowing users to easily redial previous contacts.
Hang Up Button
The Hang Up Button is a control in the call interface that allows users to end an active phone call.