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Blocking Specific Phone Numbers
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Introduction to Teams
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Making Phone Calls
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Forwarding Calls to the Voicemail
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Putting on Hold & Muting Microphone
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Blocking Specific Phone Numbers
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Action Function
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Search Function
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Share Power Automate Flows
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- 01:23
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Use the Meeting Dashboard
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- 01:42
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- 01:33
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- 01:35
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Improve Email Accessibility
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Respect Your Colleagues' Off Hours (Viva Insights)
- 01:27
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Delay Email Delivery
- 01:10
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Use Conversation View
- 01:47
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- 01:18
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- 02:01
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- 01:38
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- 02:00
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Create a task or reminder
- 01:50
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Task Module Overview
- 01:56
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Manage Teams online meeting options
- 01:56
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Edit or delete an appointment, meeting or event
- 01:50
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Create a reminder for yourself
- 01:59
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Respond to a meeting
- 01:00
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Create an appointment or meeting
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- 01:46
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Presentation and introduction to the calendar
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Search options
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- 01:48
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- 02:49
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- 02:20
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- 01:53
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Introduce the new version of Outlook
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Manage Storage Space
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- 01:29
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- 01:32
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Avoid Abusive Document Sharing
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Best Security Practices on OneDrive
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Use Recycle Bins to Restore Documents
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Search for Documents
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Sync OneDrive with a Computer
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Edit, Delete a Share
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Share and Collaborate OneDrive
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Power and Manage OneDrive
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What is OneDrive ?
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Objectifs :
Understand how to manage phone calls using the Teams application, including accepting, rejecting, and transferring calls to voicemail.
Chapitres :
-
Introduction to Phone System Feature in Teams
The phone system feature in Microsoft Teams allows users to receive calls directly within the application. This integration enhances communication by centralizing calls and notifications. -
Receiving Calls
When a call comes in, a notification window appears, displaying either the caller's number or their name if they are saved in your contact list. This feature ensures that you can easily identify who is calling. -
Mobile Application Integration
If you have the Teams mobile application installed, incoming calls will also be visible on your smartphone. This allows you to answer calls from either your smartphone or your computer, providing flexibility in how you manage your communications. -
Handling Incoming Calls
To accept a call, simply click on the notification window. This action connects you to the caller immediately. If you are unable to take the call, you have the option to reject it, which will automatically transfer the call to your voicemail. -
Conclusion
The Teams phone system feature streamlines the process of managing calls, whether on a computer or mobile device. Understanding how to accept, reject, and transfer calls to voicemail enhances your communication efficiency.
FAQ :
How do I receive calls in Microsoft Teams?
You can receive calls directly in Microsoft Teams if you have the phonesystem feature enabled. Incoming calls will be displayed in a notification window.
What happens if I don't answer a call in Teams?
If you do not answer a call, it will be transferred directly to your voicemail.
Can I answer Teams calls on my smartphone?
Yes, if you have the mobile application installed, you can answer calls on your smartphone or computer.
What information is displayed for incoming calls?
The notification window displays either the caller's number or their name if they are in your contact list.
How do I reject a call in Teams?
To reject a call, simply click on the reject option in the notification window.
Quelques cas d'usages :
Remote Work Communication
Employees working remotely can use the phonesystem feature in Teams to receive and manage calls seamlessly, ensuring they stay connected with clients and colleagues.
Customer Support
Customer support teams can utilize the Teams calling feature to handle incoming customer inquiries efficiently, with calls being routed directly to their devices.
Sales Team Coordination
Sales representatives can receive calls from potential clients directly in Teams, allowing them to respond quickly and maintain a professional image.
Voicemail Management
Users can manage their voicemails effectively by having calls transferred to voicemail when they are unavailable, ensuring no important messages are missed.
Integration with Mobile Devices
With the mobile application, users can stay connected and answer calls on the go, enhancing flexibility and responsiveness in their roles.
Glossaire :
phonesystem feature
A functionality that allows users to receive phone calls directly within Microsoft Teams.
notification window
A pop-up interface that displays information about incoming calls, including the caller's number or name.
contact list
A collection of saved contacts in a user's account, allowing for easy identification of callers.
mobile application
A software application designed to run on smartphones, enabling users to access Teams features on the go.
voicemail
A system that records messages from callers when the recipient is unavailable to answer the phone.