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Objectifs :
This video aims to demonstrate how to effectively use the mobile application with a dial plan and Teams phone number, highlighting the features that enhance mobility and call management.
Chapitres :
-
Introduction to Mobile Application Features
The mobile application allows users to enjoy mobility while managing calls seamlessly. With a dial plan and a Teams phone number, users can handle their calls just as they would on their computer. -
Managing Calls on the Go
Users can access their call history, voicemail, and make calls directly from their mobile devices. This functionality ensures that mobile calls are received even when the user is away from their computer. -
Receiving Calls
To receive calls on your smartphone, simply ensure that Teams is launched on your device. You will have the option to answer calls either on your computer or smartphone, providing flexibility in communication. -
Accessing Settings
From your smartphone, you can access the same settings available on the desktop application. To modify your call settings, navigate to the settings menu and select 'Calls'. This allows you to adjust your call preferences anytime and anywhere.
FAQ :
How can I manage my calls using the mobile application?
You can manage your calls using the mobile application by accessing your call history, voicemail, and making calls just like you would on your computer. Ensure that Teams is launched on your smartphone to receive calls.
What do I need to do to receive calls on my smartphone?
To receive calls on your smartphone, you need to have the Teams application launched. This allows you to receive mobile calls even when you are not in front of your computer.
Can I access the same settings on my smartphone as on my desktop?
Yes, you can access the same settings on your smartphone as on your desktop application. Simply go to the settings and select 'Calls' to find and modify your call settings.
What is the benefit of using the mobile application for calls?
The benefit of using the mobile application for calls is that it provides mobility, allowing you to manage your calls, access your call history, and listen to voicemails from anywhere, not just when you are at your computer.
Quelques cas d'usages :
Remote Work
In a remote work scenario, employees can use the Teams mobile application to manage their calls and stay connected with colleagues and clients while away from their desks. This enhances communication and ensures that important calls are not missed.
Field Sales
Sales representatives in the field can utilize the Teams mobile application to make and receive calls while on the go. They can access their call history and voicemail, allowing them to follow up with leads promptly, improving sales efficiency.
Customer Support
Customer support agents can use the mobile application to handle customer inquiries and support calls while away from their office. This flexibility allows them to provide timely assistance and maintain high levels of customer satisfaction.
Business Travel
Business travelers can rely on the Teams mobile application to stay connected with their teams and clients. They can manage calls, access voicemail, and adjust call settings from their smartphones, ensuring they remain productive while traveling.
Glossaire :
Dial Plan
A dial plan is a set of rules that defines how calls are routed and managed within a telecommunication system. It determines how phone numbers are formatted and how calls are directed to their destinations.
Teams Phone Number
A Teams phone number is a telephone number assigned to a user within Microsoft Teams, allowing them to make and receive calls through the Teams application.
Call History
Call history is a record of all incoming, outgoing, and missed calls made or received by a user. It allows users to track their communication activities.
Voicemail
Voicemail is a system that allows callers to leave voice messages when the recipient is unavailable to answer the phone. Users can listen to these messages at their convenience.
Settings
Settings refer to the configuration options available in an application that allow users to customize their experience, including call preferences and notifications.