Teams - Forwarding Calls to a Call Group Tutorial

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Available in Microsoft365

Objectifs :

This video aims to guide users on how to create and manage call groups in Microsoft Teams, enabling them to handle multiple phone calls efficiently.

Chapitres :

Introduction to Call Groups in Teams
In today's fast-paced work environment, managing multiple phone calls can be challenging. Microsoft Teams offers a solution by allowing users to create call groups, making it easier to process incoming calls. This feature is particularly useful for teams that need to ensure that calls are answered promptly.
Creating a Call Group
To create your own call group in Teams, follow these steps: 1. Go to the settings in Microsoft Teams. 2. Select the 'Calls' menu. 3. In the 'Also ring' menu, click on 'Call group'. On this screen, you can select the individuals within your organization who will be part of the call group. Notably, you can include people who do not have the option or dial plan in Teams.
Configuring Call Handling Options
Once you have selected your call group members, you can configure how calls should be handled: - **All at the same time**: This option allows you and all group members to be called simultaneously. The first person to answer will take the call. - **In order above**: This option enables a sequential approach, where calls are directed to group members in the order they are listed. For example, if I am first on the list and do not answer, the call will go to my colleague next in line. If no one answers the call, it will be forwarded to your voicemail.
Using the Call Group for Non-Response
In case of non-response, you can utilize your call group by selecting 'Call group' from the menu. This ensures that calls are managed effectively, even when initial members are unavailable.
Editing Your Call Group
After creating your call group, you have the flexibility to modify it at any time. To do this, simply click on the pencil icon, which allows you to add or remove members as needed.
Conclusion
Creating and managing call groups in Microsoft Teams is a valuable feature that enhances communication efficiency. By following the steps outlined in this video, users can ensure that calls are handled promptly and effectively, improving overall team collaboration.

FAQ :

What is a Call Group in Microsoft Teams?

A Call Group in Microsoft Teams is a feature that allows users to create a group of individuals who can collectively handle incoming calls, making it easier to manage multiple calls efficiently.

How do I create a Call Group in Teams?

To create a Call Group in Teams, go to the settings, select the Calls menu, and click on Call group. From there, you can choose the people in your organization who will be part of the group.

What happens if no one in the Call Group answers the call?

If no one in the Call Group answers the call, it will be forwarded to the user's voicemail.

Can I change my Call Group after creating it?

Yes, once your Call Group has been created, you can change it at any time by clicking on the pencil icon in the settings.

What are the options for handling calls in a Call Group?

In a Call Group, you can choose to have all members solicited at the same time or to take turns. The first person to answer will handle the call, or it will go to the next person in line if the first does not answer.

Quelques cas d'usages :

Customer Support Teams

A customer support team can use Call Groups to ensure that multiple agents are available to handle incoming customer calls. This setup allows for efficient call management and reduces wait times for customers.

Sales Teams

Sales teams can create Call Groups to manage leads effectively. By having multiple team members in a Call Group, they can ensure that calls are answered promptly, increasing the chances of closing deals.

Project Management

Project managers can utilize Call Groups to coordinate calls with team members across different departments. This ensures that all relevant stakeholders are available to discuss project updates and decisions.

Remote Work Collaboration

In a remote work environment, teams can set up Call Groups to maintain communication and collaboration. This allows team members to handle calls collectively, ensuring that no important calls are missed.

Crisis Management

During a crisis, organizations can create Call Groups to ensure that key personnel are reachable. This allows for quick decision-making and response to urgent situations.

Glossaire :

Call Group

A feature in Microsoft Teams that allows users to create a group of individuals who can handle incoming calls together, making it easier to manage multiple calls.

Settings

The area in Microsoft Teams where users can configure their preferences and options, including call settings.

Calls Menu

A section within the Microsoft Teams settings that allows users to manage their call preferences and options.

Also Ring

An option in the Calls menu that allows users to specify additional contacts who will also receive incoming calls.

Dial Plan

A set of rules that define how calls are routed and managed within Microsoft Teams, including call handling and forwarding.

Voicemail

A system that records voice messages for users when they are unavailable to answer calls.

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In some cases, it may be

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interesting to be able to handle

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several phone calls. In Teams,

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you can create your own call group

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to make it easier to process calls.

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Go to the settings.

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Select the "Calls" menu.

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In the "Also ring" menu, click on "Call group".

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On this screen, you can choose the

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people in your organization who

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will be able to handle the calls.

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You can choose people even if

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they do not have the option,

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and dial plan in Teams.

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Below choose how the calls should be made.

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"All at the same time" will enable

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you and all the people in the group

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to be solicited at the same time.

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The first person to answer

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will handle the call.

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"In the order above"

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enables you to take turns soliciting.

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In my case, I would be solicited first.

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If I do not answer the call,

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then it will go to my colleague

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at the top of the list, then,

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so on until I find a correspondent.

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If no one answers,

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then the call will be forwarded

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to my voicemail.

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You can also use your group

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in case of non response.

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In this case choose "Call

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group" from this menu.

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Once your call group has been created,

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you can change it at anytime by

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clicking on the pencil icon.

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في بعض الحالات، قد يكون

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مثيرة للاهتمام لتكون قادرة على التعامل مع

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عدة مكالمات هاتفية. في الفرق،

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يمكنك إنشاء مجموعة اتصال خاصة بك

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لتسهيل معالجة المكالمات.

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انتقل إلى الإعدادات.

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حدد قائمة "المكالمات".

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في القائمة "حلقة أيضا"، انقر على "مجموعة الاتصال".

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على هذه الشاشة، يمكنك اختيار

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الأشخاص في مؤسستك الذين

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سيكون قادرا على التعامل مع المكالمات.

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يمكنك اختيار الناس حتى لو

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ليس لديهم الخيار،

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وخطة الطلب في فرق.

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أدناه اختيار كيفية إجراء المكالمات.

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"الكل في نفس الوقت" سيمكن

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أنت وكل الناس في المجموعة

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أن يطلب في نفس الوقت.

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أول شخص يجيب

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سيتعامل مع المكالمة

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"بالترتيب أعلاه"

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تمكنك من تناوب التماس.

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في حالتي، سيتم طلبي أولا.

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إذا لم أرد على المكالمة

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ثم سيذهب إلى زميلي

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في أعلى القائمة، ثم،

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حتى أجد مراسلا

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إذا لم يجب أحد

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ثم سيتم توجيه المكالمة

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إلى البريد الصوتي الخاص بي.

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يمكنك أيضا استخدام مجموعتك

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في حالة عدم الرد.

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في هذه الحالة اختر "الاتصال

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المجموعة" من هذه القائمة.

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بمجرد إنشاء مجموعة الاتصال الخاصة بك،

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يمكنك تغييره في أي وقت من خلال

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النقر على رمز قلم رصاص.

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Bazı durumlarda,

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başa çıkabilmek ilginç

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birkaç telefon görüşmesi. Takımlarda,

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Kendi arama grubunuzu oluşturabilirsiniz

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çağrıların işlenmesini kolaylaştırmak için.

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Ayarlara gidin.

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"Aramalar" menüsünü seçin.

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"Ayrıca çal" menüsünde "Arama grubu" na tıklayın.

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Bu ekranda,

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kuruluşunuzdaki kişiler

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çağrıları halledebilecektir.

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İnsanları seçebilirsiniz, hatta

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Seçenekleri yok,

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ve Teams'de plan çevirin.

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Aşağıda aramaların nasıl yapılması gerektiğini seçin.

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"Hepsi aynı anda" etkinleştirecek

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siz ve gruptaki tüm insanlar

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aynı anda istinaden isteilecek.

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Cevap verecek ilk kişi

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çağrıyı ele alacaktır.

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"Yukarıdaki sırada"

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sırayla istekte bulunmanızı sağlar.

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Benim durumumda, önce ben istinaden isteni olurdum.

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Eğer çağrıya cevap vermezsem,

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o zaman meslektaşıma gidecek

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o zaman listenin başında.

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Bir muhabir bulana kadar devam edin.

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Eğer kimse cevap vermezse,

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daha sonra çağrı iletilir

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sesli mesajıma.

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Grubunuzu da kullanabilirsiniz

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yanıtlanmaması durumunda.

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Bu durumda seçin "Ara

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grup" olarak bu menüden yararlan.

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Çağrı grubunuz oluşturulduktan sonra,

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istediğiniz zaman

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kalem simgesine tıklayarak.

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In einigen Fällen kann es sein,

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interessant, damit umgehen zu können

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mehrere Telefonate. In Teams,

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Sie können Ihre eigene Anrufgruppe erstellen

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, um die Verarbeitung von Anrufen zu erleichtern.

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Gehen Sie zu den Einstellungen.

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Wählen Sie das Menü "Anrufe".

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Klicken Sie im Menü "Auch klingeln" auf "Anrufgruppe".

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Auf diesem Bildschirm können Sie die Schaltfläche

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Personen in Ihrer Organisation, die

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wird in der Lage sein, die Anrufe zu bearbeiten.

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Sie können Personen auch dann auswählen, wenn

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sie haben nicht die Möglichkeit,

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und Wählplan in Teams.

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Wählen Sie unten aus, wie die Anrufe getätigt werden sollen.

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"Alles zur gleichen Zeit" ermöglicht

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Sie und alle Personen in der Gruppe

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gleichzeitig angefordert zu werden.

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Die erste Person, die antwortet

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wird den Anruf bearbeiten.

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"In der reihenfolge oben"

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ermöglicht es Ihnen, abwechselnd zu werben.

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In meinem Fall würde ich zuerst gebeten werden.

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Wenn ich den Anruf nicht beantworte,

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dann geht es an meinen Kollegen

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ganz oben in der Liste, dann,

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so weiter, bis ich einen Korrespondenten finde.

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Wenn niemand antwortet,

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dann wird der Anruf weitergeleitet

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zu meiner Voicemail.

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Sie können auch Ihre Gruppe verwenden

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bei Nichtbeantwortung.

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Wählen Sie in diesem Fall "Anrufen"

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gruppe" aus diesem Menü.

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Sobald Ihre Anrufgruppe erstellt wurde,

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Sie können es jederzeit ändern, indem Sie

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Klicken Sie auf das Stiftsymbol.

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En algunos casos, puede ser

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interesante para poder manejar

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varias llamadas telefónicas. En Equipos,

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Puede crear su propio grupo de llamadas

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para facilitar el proceso de llamadas.

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Ve a la configuración.

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Seleccione el menú "Llamadas".

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En el menú "También llamar", haga clic en "Grupo de llamadas".

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En esta pantalla, puede elegir el

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personas de su organización que

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podrá manejar las llamadas.

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Puedes elegir personas incluso si

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no tienen la opción,

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y plan de marcado en Teams.

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A continuación, elija cómo se deben realizar las llamadas.

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"Todo al mismo tiempo" habilitará

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tú y todas las personas del grupo

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para ser solicitado al mismo tiempo.

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La primera persona en responder

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se encargará de la llamada.

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"En el orden anterior"

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le permite turnarse para solicitar.

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En mi caso, se me solicitaría primero.

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Si no respondo a la llamada,

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luego irá a mi colega

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en la parte superior de la lista, entonces,

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así hasta que encuentre un corresponsal.

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Si nadie responde,

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A continuación, se reenviará la llamada

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a mi buzón de voz.

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También puedes usar tu grupo

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en caso de no respuesta.

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En este caso, elija "Llamar

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grupo" de este menú.

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Una vez creado el grupo de llamadas,

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puede cambiarlo en cualquier momento por

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haciendo clic en el icono del lápiz.

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In sommige gevallen kan het

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interessant om mee om te kunnen gaan

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meerdere telefoontjes. In Teams,

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u kunt uw eigen oproepgroep maken

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om het verwerken van oproepen te vergemakkelijken.

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Ga naar de instellingen.

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Selecteer het menu "Oproepen".

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Klik in het menu "Ook bellen" op "Belgroep".

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Op dit scherm kunt u de

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mensen in uw organisatie die

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zal in staat zijn om de oproepen af te handelen.

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Je kunt mensen kiezen, zelfs als

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ze hebben de mogelijkheid niet,

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en kiesplan in Teams.

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Kies hieronder hoe de gesprekken moeten worden gevoerd.

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"Allemaal tegelijk" zal het mogelijk maken

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jij en alle mensen in de groep

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tegelijkertijd te worden gevraagd.

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De eerste persoon die antwoordt

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zal het gesprek afhandelen.

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"In de bovenstaande volgorde"

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stelt u in staat om beurten te vragen.

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In mijn geval zou ik als eerste worden gevraagd.

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Als ik de oproep niet beantwoord,

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dan gaat het naar mijn collega

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bovenaan de lijst, dan,

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dus door totdat ik een correspondent vind.

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Als niemand antwoordt,

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dan wordt de oproep doorgestuurd

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naar mijn voicemail.

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U kunt ook uw groep gebruiken

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in geval van non-respons.

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Kies in dit geval voor "Bel

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groep" uit dit menu.

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Zodra uw gespreksgroep is aangemaakt,

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u kunt het op elk gewenst moment wijzigen door

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klikken op het potloodpictogram.

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Em alguns casos, pode ser

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interessante para ser capaz de lidar

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várias chamadas telefónicas. Em equipas,

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você pode criar o seu próprio grupo de chamadas

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para facilitar o processo de chamadas.

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Vai para as definições.

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Selecione o menu "Chamadas".

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No menu "Também anelar", clique em "Call group".

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Neste ecrã, pode escolher o

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pessoas na sua organização que

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será capaz de lidar com as chamadas.

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Pode escolher pessoas, mesmo que

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não têm opção,

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e plano de marcação em equipas.

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Abaixo escolha como as chamadas devem ser feitas.

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"Tudo ao mesmo tempo" permitirá

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você e todas as pessoas do grupo

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a ser solicitado ao mesmo tempo.

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A primeira pessoa a responder

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vai lidar com a chamada.

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"Na ordem acima"

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permite-lhe fazer turnos solicitando.

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No meu caso, seria solicitado primeiro.

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Se eu não atender a chamada,

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então vai para o meu colega

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no topo da lista, então,

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assim por diante até encontrar um correspondente.

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Se ninguém responder,

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em seguida, a chamada será reencaminhada

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para o meu correio de voz.

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Também pode usar o seu grupo

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em caso de não resposta.

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Neste caso, escolha "Chamada

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grupo " deste menu.

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Uma vez criado o seu grupo de chamadas,

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você pode mudá-lo a qualquer momento por

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clicando no ícone do lápis.

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Dalam beberapa kasus, mungkin

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Menarik untuk dapat menangani

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beberapa panggilan telepon. Dalam tim,

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Anda dapat membuat grup panggilan Anda sendiri

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Untuk membuatnya lebih mudah untuk memproses panggilan.

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Buka pengaturan.

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Pilih menu "Panggilan".

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Di menu "Juga cincin", klik "Grup panggilan".

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Di layar ini, Anda dapat memilih

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orang-orang dalam organisasi Anda yang

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akan dapat menangani panggilan.

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Anda dapat memilih orang bahkan jika

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Mereka tidak punya pilihan,

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dan paket dial dalam Teams.

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Di bawah ini pilih bagaimana panggilan harus dilakukan.

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"Semua pada saat yang sama" akan memungkinkan

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Anda dan semua orang dalam kelompok

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untuk diminta pada saat yang sama.

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Orang pertama yang menjawab

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akan menangani panggilan.

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"Dalam urutan di atas"

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Memungkinkan Anda untuk bergantian meminta.

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Dalam kasus saya, saya akan diminta terlebih dahulu.

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Jika saya tidak menjawab panggilan,

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Maka itu akan pergi ke rekan saya

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Di bagian atas daftar, kemudian,

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Sampai aku menemukan koresponden.

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Jika tidak ada yang menjawab,

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Maka panggilan akan diteruskan

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untuk pesan suaraku.

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Anda juga dapat menggunakan grup Anda

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dalam hal non response.

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Dalam hal ini pilih "Call"

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grup" dari menu ini.

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Setelah grup panggilan Anda dibuat,

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Anda dapat mengubahnya kapan saja dengan

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Klik pada ikon pensil.

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In alcuni casi, potrebbe essere

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interessante da poter gestire

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diverse telefonate. In Teams,

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È possibile creare un gruppo di chiamate personalizzato

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per semplificare l'elaborazione delle chiamate.

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Vai alle impostazioni.

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Seleziona il menu "Chiamate".

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Nel menu "Squilla anche", fai clic su "Chiama gruppo".

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In questa schermata, puoi scegliere il

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persone dell'organizzazione che

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sarà in grado di gestire le chiamate.

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Puoi scegliere le persone anche se

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non hanno la possibilità,

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e dial plan in Teams.

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Di seguito scegli come devono essere effettuate le chiamate.

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"Tutto allo stesso tempo" consentirà

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tu e tutte le persone del gruppo

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da sollecitare contemporaneamente.

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La prima persona a rispondere

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gestirà la chiamata.

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"Nell'ordine sopra"

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consente di sollecitare a turno.

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Nel mio caso, sarei stato sollecitato per primo.

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Se non rispondo alla chiamata,

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poi andrà al mio collega

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in cima alla lista, quindi,

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così via fino a quando non trovo un corrispondente.

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Se nessuno risponde,

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quindi la chiamata verrà inoltrata

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alla mia segreteria telefonica.

00:01:12

Puoi anche usare il tuo gruppo

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in caso di mancata risposta.

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In questo caso scegli "Chiama

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gruppo" da questo menu.

00:01:20

Una volta creato il gruppo di chiamata,

00:01:22

puoi cambiarlo in qualsiasi momento tramite

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cliccando sull'icona a forma di matita.

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場合によっては、

00:00:05

扱える面白い

00:00:07

いくつかの電話。チームでは、

00:00:08

独自の通話グループを作成できます

00:00:11

呼び出しの処理を容易にする。

00:00:14

設定に移動します。

00:00:18

「通話」メニューを選択します。

00:00:20

「呼び出し音」メニューで「コールグループ」をクリックします。

00:00:23

この画面では、

00:00:26

組織内のユーザー

00:00:28

呼び出しを処理できます。

00:00:30

人を選んでも

00:00:32

彼らはオプションを持っていません。

00:00:35

とチームでダイヤルプラン。

00:00:37

以下では、呼び出しの方法を選択します。

00:00:40

「すべて同時に」を有効にします

00:00:43

あなたとグループ内のすべての人々

00:00:45

同時に勧誘される。

00:00:47

最初に答える人

00:00:49

呼び出しを処理します。

00:00:51

「上記の順序で」

00:00:53

を使用すると、交代で勧誘することができます。

00:00:56

私の場合、私は最初に勧誘されます。

00:00:59

私は呼び出しに応答しない場合は、

00:01:01

その後、それは私の同僚に行くでしょう

00:01:03

リストの一番上に、

00:01:06

私が特派員を見つけるまでそう。

00:01:08

誰も答えない場合、

00:01:09

その後、コールが転送されます

00:01:11

私のボイスメールに。

00:01:12

グループを使用することもできます。

00:01:14

応答が返されない場合。

00:01:16

この場合は、コールを選択します。

00:01:18

このメニューからグループ」

00:01:20

通話グループが作成されると、

00:01:22

あなたは、いつでもそれを変更することができます

00:01:24

鉛筆アイコンをクリックします。

00:00:03

Trong một số trường hợp, nó có thể là

00:00:05

Thú vị để có thể xử lý

00:00:07

nhiều cuộc điện thoại. Trong các đội,

00:00:08

bạn có thể tạo nhóm cuộc gọi của riêng mình

00:00:11

để dễ dàng xử lý các cuộc gọi hơn.

00:00:14

Đi tới cài đặt.

00:00:18

Chọn menu "Cuộc gọi".

00:00:20

Trong menu "Cũng đổ chuông", nhấp vào "Nhóm gọi".

00:00:23

Trên màn hình này, bạn có thể chọn

00:00:26

Những người trong tổ chức của bạn

00:00:28

Sẽ có thể xử lý các cuộc gọi.

00:00:30

Bạn có thể chọn người ngay cả khi

00:00:32

Họ không có lựa chọn,

00:00:35

và gói quay số trong Teams.

00:00:37

Dưới đây chọn cách thực hiện các cuộc gọi.

00:00:40

"Tất cả cùng một lúc" sẽ cho phép

00:00:43

Bạn và tất cả những người trong nhóm

00:00:45

được gạ gẫm cùng một lúc.

00:00:47

Người đầu tiên trả lời

00:00:49

Sẽ xử lý cuộc gọi.

00:00:51

"Theo thứ tự trên"

00:00:53

Cho phép bạn thay phiên nhau gạ gẫm.

00:00:56

Trong trường hợp của tôi, tôi sẽ được yêu cầu trước.

00:00:59

Nếu tôi không trả lời cuộc gọi,

00:01:01

Sau đó nó sẽ đi đến đồng nghiệp của tôi

00:01:03

Đứng đầu danh sách, sau đó,

00:01:06

Cho đến khi tôi tìm được một phóng viên.

00:01:08

Nếu không có ai trả lời,

00:01:09

Sau đó, cuộc gọi sẽ được chuyển tiếp

00:01:11

đến thư thoại của tôi.

00:01:12

Bạn cũng có thể sử dụng nhóm của mình.

00:01:14

trong trường hợp không trả lời.

00:01:16

Trong trường hợp này chọn "Cuộc gọi

00:01:18

nhóm" từ menu này.

00:01:20

Khi nhóm cuộc gọi của bạn đã được tạo,

00:01:22

Bạn có thể thay đổi nó bất cứ lúc nào bằng cách

00:01:24

nhấp vào biểu tượng bút chì.

00:00:03

在某些情況下，它可能是

00:00:05

有趣的是能夠處理

00:00:07

幾個電話。在團隊中，

00:00:08

您可以建立自己的呼叫組

00:00:11

以便更輕鬆地處理呼叫。

00:00:14

轉到設置。

00:00:18

選擇「呼叫」功能表。

00:00:20

在"也響鈴"功能表中，按兩下"呼叫組"。

00:00:23

在此螢幕上，您可以選擇

00:00:26

組織中的人員

00:00:28

將能夠處理呼叫。

00:00:30

即使

00:00:32

他們沒有選擇，

00:00:35

和「團隊」中的「撥號計劃」。

00:00:37

下面選擇應如何進行呼叫。

00:00:40

」同時"將啟用

00:00:43

您和小組中的所有人

00:00:45

同時被徵求。

00:00:47

第一個回答的人

00:00:49

將處理呼叫。

00:00:51

"按上述順序"

00:00:53

使您能夠輪流招攬。

00:00:56

就我而言，我會首先被徵求。

00:00:59

如果我不接電話，

00:01:01

然後它會去我的同事

00:01:03

在清單的頂部，然後，

00:01:06

等等，直到我找到一個通訊員。

00:01:08

如果沒有人回答，

00:01:09

然後呼叫將被轉發

00:01:11

到我的語音信箱。

00:01:12

您還可以使用您的群組

00:01:14

在沒有回應的情況下。

00:01:16

在這種情況下，選擇"呼叫"

00:01:18

組"從此功能表中。

00:01:20

創建呼叫組後，

00:01:22

您可以隨時透過以下方式進行更改

00:01:24

按兩下鉛筆圖示。

00:00:03

경우에 따라

00:00:05

다루기 좋은

00:00:07

여러 전화 통화. 팀에서,

00:00:08

직접 통화 그룹을 만들 수 있습니다.

00:00:11

통화를 보다 쉽게 처리할 수 있도록 합니다.

00:00:14

설정으로 이동합니다.

00:00:18

"호출" 메뉴를 선택합니다.

00:00:20

"또한 링" 메뉴에서 "호출 그룹"을 클릭합니다.

00:00:23

이 화면에서 는

00:00:26

조직의 사용자

00:00:28

통화를 처리할 수 있습니다.

00:00:30

당신은 경우에도 사람을 선택할 수 있습니다

00:00:32

그들은 옵션이 없습니다,

00:00:35

팀에서 계획을 다이얼합니다.

00:00:37

아래에서 통화 방법을 선택합니다.

00:00:40

"모두 동시에"활성화됩니다

00:00:43

당신과 그룹의 모든 사람들

00:00:45

동시에 권유할 수 있습니다.

00:00:47

첫 번째 답변

00:00:49

통화를 처리합니다.

00:00:51

"위의 순서로"

00:00:53

번갈아 권유할 수 있습니다.

00:00:56

내 경우에는, 나는 먼저 권유 될 것이다.

00:00:59

전화에 응답하지 않으면

00:01:01

그런 다음 내 동료에게 갈 것입니다.

00:01:03

목록의 맨 위에, 다음,

00:01:06

그래서 내가 특파원을 찾을 때까지.

00:01:08

아무도 대답하지 않으면,

00:01:09

그런 다음 통화가 전달됩니다.

00:01:11

내 음성 메일에.

00:01:12

그룹을 사용할 수도 있습니다.

00:01:14

응답이 아닌 경우.

00:01:16

이 경우 "전화"를 선택합니다.

00:01:18

이 메뉴에서 그룹".

00:01:20

통화 그룹이 만들어지면

00:01:22

언제든지 변경할 수 있습니다.

00:01:24

연필 아이콘을 클릭합니다.

00:00:03

在某些情况下，它可能是

00:00:05

有趣的是能够处理

00:00:07

几个电话。在团队中，

00:00:08

您可以创建自己的呼叫组

00:00:11

以便更轻松地处理呼叫。

00:00:14

转到设置。

00:00:18

选择"呼叫"菜单。

00:00:20

在"也响铃"菜单中，单击"呼叫组"。

00:00:23

在此屏幕上，您可以选择

00:00:26

组织中的人员

00:00:28

将能够处理呼叫。

00:00:30

即使

00:00:32

他们没有选择，

00:00:35

和"团队"中的"拨号计划"。

00:00:37

下面选择应如何进行呼叫。

00:00:40

"同时"将启用

00:00:43

您和小组中的所有人

00:00:45

同时被征求。

00:00:47

第一个回答的人

00:00:49

将处理呼叫。

00:00:51

"按上述顺序"

00:00:53

使您能够轮流招揽。

00:00:56

就我而言，我会首先被征求。

00:00:59

如果我不接电话，

00:01:01

然后它会去我的同事

00:01:03

在列表的顶部，然后，

00:01:06

等等，直到我找到一个通讯员。

00:01:08

如果没有人回答，

00:01:09

然后呼叫将被转发

00:01:11

到我的语音信箱。

00:01:12

您还可以使用您的群组

00:01:14

在没有响应的情况下。

00:01:16

在这种情况下，选择"呼叫"

00:01:18

组"从此菜单中。

00:01:20

创建呼叫组后，

00:01:22

您可以随时通过以下方式进行更改

00:01:24

单击铅笔图标。

00:00:03

În unele cazuri, poate fi

00:00:05

interesant pentru a fi capabil să se ocupe de

00:00:07

mai multe apeluri telefonice. În Teams,

00:00:08

puteți crea propriul grup de apel

00:00:11

pentru a facilita procesarea apelurilor.

00:00:14

Accesați setările.

00:00:18

Selectați meniul "Apeluri".

00:00:20

În meniul "Și inel", faceți clic pe "Grup de apeluri".

00:00:23

Pe acest ecran, puteți alege

00:00:26

persoane din organizația dvs., care

00:00:28

va fi capabil să se ocupe de apeluri.

00:00:30

Puteți alege persoane chiar dacă

00:00:32

nu au opțiunea,

00:00:35

și planul de apelare în Teams.

00:00:37

Mai jos alegeți modul în care ar trebui efectuate apelurile.

00:00:40

"Toate în același timp" va permite

00:00:43

tu și toți oamenii din grup

00:00:45

să fie solicitate în același timp.

00:00:47

Prima persoană care răspunde

00:00:49

se va ocupa de apel.

00:00:51

"În ordinea de mai sus"

00:00:53

vă permite să luați pe rând solicitarea.

00:00:56

În cazul meu, mi-ar fi solicitat mai întâi.

00:00:59

Dacă nu răspund la apel,

00:01:01

apoi va merge la colegul meu

00:01:03

în partea de sus a listei, atunci,

00:01:06

așa mai departe, până când am găsi un corespondent.

00:01:08

Dacă nimeni nu răspunde,

00:01:09

atunci apelul va fi redirecționat

00:01:11

la mesageria vocală.

00:01:12

De asemenea, puteți utiliza grupul dvs.

00:01:14

în caz de non-răspuns.

00:01:16

În acest caz, alegeți "Apel

00:01:18

grup" din acest meniu.

00:01:20

După crearea grupului de apel,

00:01:22

îl puteți schimba oricând prin

00:01:24

făcând clic pe pictograma creion.

00:00:03

Em alguns casos, pode ser

00:00:05

interessante para ser capaz de lidar

00:00:07

vários telefonemas. Em equipes,

00:00:08

você pode criar seu próprio grupo de chamadas

00:00:11

para facilitar o processamento de chamadas.

00:00:14

Vá para as configurações.

00:00:18

Selecione o menu "Chamadas".

00:00:20

No menu "Também toque", clique em "Grupo de chamadas".

00:00:23

Nesta tela, você pode escolher o

00:00:26

pessoas em sua organização que

00:00:28

será capaz de lidar com as chamadas.

00:00:30

Você pode escolher as pessoas, mesmo se

00:00:32

eles não têm a opção,

00:00:35

e disque plano em Equipes.

00:00:37

Abaixo escolha como as chamadas devem ser feitas.

00:00:40

"Todos ao mesmo tempo" permitirão

00:00:43

você e todas as pessoas do grupo

00:00:45

para ser solicitado ao mesmo tempo.

00:00:47

A primeira pessoa a responder

00:00:49

vai lidar com a chamada.

00:00:51

"Na ordem acima"

00:00:53

permite que você reveze solicitando.

00:00:56

No meu caso, eu seria solicitado primeiro.

00:00:59

Se eu não atender a chamada,

00:01:01

então ele vai para o meu colega

00:01:03

no topo da lista, então,

00:01:06

assim por diante até que eu encontre um correspondente.

00:01:08

Se ninguém responder,

00:01:09

em seguida, a chamada será encaminhado

00:01:11

para minha caixa postal.

00:01:12

Você também pode usar o seu grupo

00:01:14

em caso de não resposta.

00:01:16

Neste caso escolha "Chamada

00:01:18

grupo " a partir deste menu.

00:01:20

Uma vez criado seu grupo de chamadas,

00:01:22

você pode mudá-lo a qualquer momento por

00:01:24

clicando no ícone do lápis.

00:00:03

В некоторых случаях это может быть

00:00:05

интересно уметь обращаться

00:00:07

несколько телефонных звонков. В командах,

00:00:08

Можно создать собственную группу вызовов

00:00:11

для упрощения обработки вызовов.

00:00:14

Перейдите в настройки.

00:00:18

Выберите меню "Звонки".

00:00:20

В меню «Также звонок» нажмите на «Позвонить группе».

00:00:23

На этом экране вы можете выбрать

00:00:26

люди в вашей организации, которые

00:00:28

сможет обрабатывать звонки.

00:00:30

Вы можете выбрать людей, даже если

00:00:32

у них нет выбора,

00:00:35

и абонентская группа в Teams.

00:00:37

Ниже выберите, как должны быть сделаны звонки.

00:00:40

"Все одновременно" включит

00:00:43

Вы и все люди в группе

00:00:45

быть запрошенными в то же время.

00:00:47

Первый человек, который ответит

00:00:49

обработает вызов.

00:00:51

"В указанном выше порядке"

00:00:53

позволяет вам по очереди запрашивать.

00:00:56

В моем случае меня бы попросили в первую очередь.

00:00:59

Если я не отвечу на звонок,

00:01:01

тогда он перейдет к моему коллеге

00:01:03

в верхней части списка, затем,

00:01:06

и так до тех пор, пока я не найду корреспондента.

00:01:08

Если никто не отвечает,

00:01:09

после чего звонок будет переадресован

00:01:11

на мою голосовую почту.

00:01:12

Вы также можете использовать свою группу

00:01:14

в случае отсутствия ответа.

00:01:16

В этом случае выберите «Позвонить»

00:01:18

группа" из этого меню.

00:01:20

После создания группы звонков

00:01:22

Вы можете изменить его в любое время с помощью

00:01:24

нажатие на значок карандаша.

00:00:03

ในบางกรณี อาจเป็น

00:00:05

ที่น่าสนใจที่จะสามารถที่จะจัดการ

00:00:07

โทรศัพท์หลายสาย ในกลุ่มคน

00:00:08

คุณสามารถสร้างกลุ่มการโทรของคุณเองได้

00:00:11

เพื่อให้ง่ายต่อการประมวลผลการโทร

00:00:14

ไปที่การตั้งค่า

00:00:18

เลือกเมนู "โทร"

00:00:20

ในเมนู "ยังดัง" คลิกที่ "กลุ่มโทร"

00:00:23

ในหน้าจอนี้ คุณสามารถเลือก

00:00:26

บุคคลในองค์กรของคุณที่

00:00:28

จะสามารถจัดการการโทรได้

00:00:30

คุณสามารถเลือกคนได้แม้ว่า

00:00:32

พวกเขาไม่มีทางเลือก

00:00:35

และโทรแผนใน Teams

00:00:37

ด้านล่างเลือกวิธีการโทรออก

00:00:40

"ทั้งหมดในเวลาเดียวกัน" จะเปิดใช้งาน

00:00:43

คุณและทุกคนในกลุ่ม

00:00:45

เพื่อชักชวนในเวลาเดียวกัน

00:00:47

คนแรกที่ตอบ

00:00:49

จะจัดการการโทร

00:00:51

"ตามลําดับข้างต้น"

00:00:53

ช่วยให้คุณสามารถผลัดกันชักชวนได้

00:00:56

ในกรณีของฉัน ฉันจะถูกชักชวนก่อน

00:00:59

ถ้าผมไม่รับสาย

00:01:01

แล้วมันจะไปหาเพื่อนร่วมงานของฉัน

00:01:03

ที่ด้านบนของรายการแล้ว

00:01:06

จนกว่าผมจะเจอผู้สื่อข่าว

00:01:08

ถ้าไม่มีใครตอบ

00:01:09

จากนั้นการโทรจะถูกส่งต่อ

00:01:11

ข้อความเสียงของฉัน

00:01:12

คุณยังสามารถใช้กลุ่มของคุณได้

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ในกรณีที่ไม่ตอบสนอง

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ในกรณีนี้ ให้เลือก "โทร

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กลุ่ม" จากเมนูนี้

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เมื่อกลุ่มการโทรของคุณถูกสร้างขึ้นแล้ว

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คุณสามารถเปลี่ยนได้ตลอดเวลาโดย

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คลิกที่ไอคอนดินสอ

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U nekim slučajevima, može biti

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zanimljivo je biti sposoban da se nosiš sa tim

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nekoliko telefonskih poziva. U timovima,

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možete da kreirate sopstvenu grupu poziva

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da biste olakšali obradu poziva.

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Idite na podešavanja.

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Izaberite meni "Pozivi".

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U meniju "Takođe zvoni" kliknite na dugme "Pozovi grupu".

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Na ovom ekranu možete odabrati

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ljudi u vašoj organizaciji koji

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moći će da se nosi sa pozivima.

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Možeš da biraš ljude čak i ako

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nemaju mogućnost,

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i plan biranja broja u timovima.

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U nastavku odaberite kako bi pozivi trebalo da budu upućeni.

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"Sve u isto vreme" će omogućiti

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ti i svi ljudi iz grupe

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da bude podnošjen u isto vreme.

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Prva osoba koja je odgovorila

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će se pobrinuti za poziv.

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"Po gorenavedeom redosledu"

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omogućava vam da naizmenično tražite.

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U mom sluиaju, prvo bih bio podloћan.

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Ako se ne odazovem pozivu,

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onda će otići mom kolegi

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na vrhu liste, onda,

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Tako dok ne naрem dopisnika.

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Ako se niko ne javi,

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onda će poziv biti prosleđen

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na moju govornu poštu.

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Takođe možete da koristite svoju grupu

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u slučaju nereagoa.

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U ovom slučaju odaberite "Pozovi

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grupa" iz ovog menija.

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Kada kreirate grupu poziva,

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možete ga promeniti u bilo kom trenutku tako što ćete

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klik na ikonu olovke.

Mandarine AI: CE QUI POURRAIT VOUS INTÉRESSER

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