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Objectifs :
This video aims to teach users how to manage two simultaneous calls effectively, including how to accept a second call, switch between calls, and merge calls into a conference mode.
Chapitres :
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Introduction to Managing Multiple Calls
In today's digital communication landscape, handling multiple calls efficiently is essential. This guide will walk you through the steps to manage two calls at the same time, ensuring you can communicate effectively without missing important conversations. -
Accepting a Second Call
When you are already on a call and a second call comes in, a notification will appear on your screen. You can accept the new call by clicking on the notification window or the designated icon. This action will automatically place your initial call on hold. -
Switching Between Calls
Once you have accepted the second call, you can easily switch back to the first call. To resume the initial call, click the appropriate button. This will place the second call on hold, allowing you to toggle between the two calls seamlessly. -
Ending Calls and Resuming
After you finish a call, you can return to the other call by clicking the resume button. This feature ensures that you can manage your conversations without losing track of either call. -
Merging Calls into Conference Mode
If you have two simultaneous calls, you can merge them into a conference call. However, note that this feature is only available for calls between you and a phone number. To merge calls, navigate back to the main window, click on the three little dots, and select 'merge calls.' You will then enter conference mode, allowing all participants to communicate even if you leave the call. -
Conclusion
Managing multiple calls can enhance your communication efficiency. By following the steps outlined in this guide, you can accept, switch, and merge calls with ease, ensuring that you stay connected without missing important conversations.
FAQ :
How do I handle two calls at the same time?
To handle two calls simultaneously, you need to accept the second call when it arrives. A notification will appear on your screen, and you can click on it to open a new window, which will automatically put the initial call on hold.
What happens when I merge calls?
When you merge calls, you enter conference mode, allowing all participants to communicate with each other. If you leave the call, the other participants can still talk without you.
Can I switch back to the first call after accepting a second call?
Yes, you can switch back to the first call by clicking the resume button, which will put the second call on hold.
Is merging calls available for all types of calls?
No, the merge calls feature is only available for calls between you and a phone number.
What should I do if I want to end one of the calls?
To end one of the calls, simply hang up on that call. You can continue with the other call without any issues.
Quelques cas d'usages :
Customer Support
In a customer support role, agents often receive multiple calls. By using the simultaneous calls feature, they can put one customer on hold while addressing another, ensuring efficient service.
Sales Calls
Sales professionals can manage multiple client calls at once. They can merge calls to discuss deals with multiple stakeholders, enhancing collaboration and decision-making.
Team Meetings
During team meetings, a manager can merge calls with different team members to facilitate discussions, allowing everyone to contribute to the conversation in real-time.
Emergency Response
In emergency response situations, operators can handle multiple incoming calls from different sources, putting less urgent calls on hold while addressing critical ones.
Remote Work
Remote workers can utilize the simultaneous calls feature to manage client meetings and internal team discussions without missing important communications.
Glossaire :
Simultaneous Calls
The ability to handle two or more phone calls at the same time, allowing users to switch between calls or merge them into a conference call.
Notification
An alert that appears on the screen to inform the user of an incoming call while they are already engaged in another call.
Hold
A feature that allows a user to temporarily pause a call, making it possible to switch to another call without disconnecting.
Merge Calls
A function that allows two or more calls to be combined into a single conference call, enabling all participants to communicate simultaneously.
Conference Mode
A call setting that allows multiple participants to join a single call, where all can hear and speak to each other.