Teams - Putting on Hold & Muting Microphone Tutorial

0:44
1950 views

Available in Microsoft365

Objectifs :

This document aims to provide a comprehensive guide on managing microphone settings during calls, including muting, unmuting, and putting callers on hold, ensuring effective communication without background distractions.

Chapitres :

Managing Microphone Settings During Calls
Effective communication during calls often requires managing background noise. One of the simplest ways to achieve this is by turning off your microphone when you are not speaking. This prevents any unwanted sounds from being transmitted to the other party.
Muting and Unmuting Your Microphone
To mute your microphone during a call, locate the microphone icon on your call interface. Clicking this icon will turn off your microphone, ensuring that the other party cannot hear you. When you are ready to speak again, simply click the same icon to unmute your microphone.
Putting a Caller on Hold
If you need to temporarily pause the conversation, you can put the caller on hold. To do this, follow these steps: 1. Click on the three little dots to open the menu. 2. Select the 'Hold' option. Once the caller is on hold, they will either hear music or a greeting message that you have set up in your system.
Resuming the Call
After you have finished your task or are ready to continue the conversation, you can retrieve the call by clicking the 'Resume' button. This will bring the caller back into the conversation seamlessly.

FAQ :

How do I mute my microphone during a call?

You can mute your microphone by clicking on the microphone icon during the call. Click the same icon again to unmute.

What happens when I put a caller on hold?

When you put a caller on hold, they will hear either music or a greeting message that you have set up on your system until you resume the call.

Can I turn my microphone back on after muting it?

Yes, you can turn your microphone back on by clicking the microphone icon again after muting it.

What is the purpose of using music on hold?

Music on hold provides a pleasant audio experience for callers while they wait, which can improve their overall experience during the call.

Is there a way to customize the greeting message for callers on hold?

Yes, many systems allow you to set up and customize a greeting message that callers will hear while on hold.

Quelques cas d'usages :

Business Conference Calls

In a business setting, during a conference call, participants can mute their microphones to avoid background noise when they are not speaking. This helps maintain clarity and focus during discussions.

Customer Support

Customer support representatives can place callers on hold while they look up information. By using music on hold, they can keep the caller engaged and reduce frustration during wait times.

Virtual Meetings

In virtual meetings, participants can use the mute function to prevent distractions from their environment. This is especially useful in large meetings where multiple people are speaking.

Sales Calls

Sales professionals can use the hold feature to place a potential client on hold while they prepare information or consult with a colleague, ensuring a smooth and professional interaction.

Webinars

During webinars, presenters can mute their microphones when not speaking to minimize background noise. They can also use hold features to manage audience questions effectively.

Glossaire :

Microphone

A device that captures sound and converts it into an electrical signal. In the context of calls, it allows users to transmit their voice.

Mute

To disable the microphone so that the other party cannot hear you during a call. This is often done by clicking a microphone icon.

Hold

A feature that allows a caller to temporarily pause the conversation while keeping the line open. The caller may hear music or a greeting message during this time.

Music on Hold

Audio played to a caller while they are on hold, which can be music or a pre-recorded greeting message.

Caller

The person who initiates a phone call.

Resume

To continue a call after it has been placed on hold.

00:00:02

During a call, you can avoid

00:00:04

background noises by turning off

00:00:06

your microphone. It can also

00:00:08

be useful when you do not want the other

00:00:11

party to temporarily hear you. Use

00:00:14

the microphone icon to mute the call.

00:00:18

Click the same icon to turn the mic back on.

00:00:22

If you wish to put the caller on

00:00:25

hold, apply music on hold by clicking

00:00:28

the three little dots to open the menu,

00:00:30

then "Hold". After this,

00:00:32

the caller can either hear the music

00:00:34

on hold or greeting message set up on

00:00:37

your system. Next, click

00:00:39

resume to retrieve the call.

00:00:02

أثناء المكالمة، يمكنك تجنب

00:00:04

أصوات الخلفية عن طريق إيقاف تشغيل

00:00:06

الميكروفون الخاص بك. ويمكن أيضا

00:00:08

تكون مفيدة عندما كنت لا تريد الآخر

00:00:11

حزب لسماع مؤقتا لك. استخدام

00:00:14

رمز الميكروفون لكتم المكالمة.

00:00:18

انقر فوق نفس الرمز لتشغيل الميكروفون مرة أخرى.

00:00:22

إذا كنت ترغب في وضع المتصل على

00:00:25

اضغط مع الاستمرار، وتطبيق الموسيقى في الانتظار عن طريق النقر

00:00:28

النقاط الثلاث الصغيرة لفتح القائمة،

00:00:30

ثم "عقد". بعد هذا،

00:00:32

يمكن للمتصل إما سماع الموسيقى

00:00:34

على تعليق أو رسالة ترحيب إعداد على

00:00:37

النظام الخاص بك. بعد ذلك، انقر فوق

00:00:39

استئناف لاسترداد المكالمة.

00:00:02

Arama sırasında,

00:00:04

kapatarak arka plan sesleri

00:00:06

mikrofonunuz. Ayrıca

00:00:08

diğerini istemediğinizde yararlı olmak

00:00:11

geçici olarak sizi dinlemek için parti. Kullanmak

00:00:14

aramayı sessize almak için mikrofon simgesini kullanarak kullanın.

00:00:18

Mikrofonu yeniden açmak için aynı simgeyi tıklatın.

00:00:22

Arayan 100.000'i takmak isterseniz,

00:00:25

basılı tutun, basılı müzik uygulayın

00:00:28

menüyü açmak için üç küçük nokta,

00:00:30

sonra "Bekle". Bundan sonra,

00:00:32

Arayan müziği duyabilir

00:00:34

bekleme veya karşılama iletisi

00:00:37

sisteminizi. İleri,

00:00:39

çağrıyı almak için devam edin.

00:00:02

Während eines Anrufs können Sie vermeiden,

00:00:04

Hintergrundgeräusche durch Ausschalten

00:00:06

Ihr Mikrofon. Es kann auch

00:00:08

Nützlich sein, wenn Sie den anderen nicht wollen

00:00:11

Party, um Sie vorübergehend zu hören. Gebrauchen

00:00:14

das Mikrofonsymbol, um den Anruf stummzuschalten.

00:00:18

Klicken Sie auf dasselbe Symbol, um das Mikrofon wieder einzuschalten.

00:00:22

Wenn Sie den Anrufer einschalten möchten

00:00:25

Halten, Musik in der Warteschleife anwenden, indem Sie auf

00:00:28

die drei kleinen Punkte, um das Menü zu öffnen,

00:00:30

dann "Halten". Hiernach

00:00:32

Der Anrufer kann entweder die Musik hören

00:00:34

Warteschleifen- oder Begrüßungsnachricht eingerichtet am

00:00:37

Ihr System. Klicken Sie anschließend auf

00:00:39

fortsetzen, um den Anruf abzurufen.

00:00:02

Durante una llamada, puede evitar

00:00:04

ruidos de fondo al apagar

00:00:06

su micrófono. También puede

00:00:08

ser útil cuando no quieres al otro

00:00:11

fiesta para escucharte temporalmente. Uso

00:00:14

el icono del micrófono para silenciar la llamada.

00:00:18

Haga clic en el mismo icono para volver a encender el micrófono.

00:00:22

Si desea poner a la persona que llama en

00:00:25

mantener, aplicar música en espera haciendo clic en

00:00:28

los tres puntitos para abrir el menú,

00:00:30

luego "Hold". Después de esto,

00:00:32

La persona que llama puede escuchar la música

00:00:34

en espera o mensaje de saludo configurado en

00:00:37

su sistema. A continuación, haga clic en

00:00:39

reanudar para recuperar la llamada.

00:00:02

Durante uma chamada, pode evitar

00:00:04

ruídos de fundo desligando

00:00:06

o seu microfone. Também pode

00:00:08

ser útil quando não quer o outro

00:00:11

festa para ouvi-lo temporariamente. Uso

00:00:14

o ícone do microfone para silenciar a chamada.

00:00:18

Clique no mesmo ícone para voltar a ligar o microfone.

00:00:22

Se quiser colocar o chamador em

00:00:25

segurar, aplicar música em espera clicando

00:00:28

os três pequenos pontos para abrir o menu,

00:00:30

em seguida, "Hold". Depois disto,

00:00:32

o chamador pode ouvir a música

00:00:34

em espera ou mensagem de saudação configurada em

00:00:37

o seu sistema. Em seguida, clique

00:00:39

retomar para recuperar a chamada.

00:00:02

Selama panggilan, Anda dapat menghindari

00:00:04

kebisingan latar belakang dengan mematikan

00:00:06

mikrofon Anda. Hal ini juga dapat

00:00:08

Jadilah berguna ketika Anda tidak menginginkan yang lain

00:00:11

pihak untuk sementara mendengar Anda. Pakai

00:00:14

ikon mikrofon untuk membisukan panggilan.

00:00:18

Klik ikon yang sama untuk mengaktifkan kembali mikrofon.

00:00:22

Jika Anda ingin menempatkan penelepon pada

00:00:25

tahan, oleskan musik ditahan dengan mengklik

00:00:28

tiga titik kecil untuk membuka menu,

00:00:30

kemudian "Tahan". Setelah itu,

00:00:32

Penelepon dapat mendengar musik

00:00:34

pada memegang atau menyapa pesan yang disiapkan pada

00:00:37

sistem Anda. Selanjutnya, klik

00:00:39

lanjutkan untuk mengambil panggilan.

00:00:02

Durante una chiamata, puoi evitare

00:00:04

rumori di fondo disattivando

00:00:06

il tuo microfono. Può anche

00:00:08

essere utile quando non si vuole l'altro

00:00:11

per ascoltarti temporaneamente. Usare

00:00:14

l'icona del microfono per disattivare l'audio della chiamata.

00:00:18

Fai clic sulla stessa icona per riaccendere il microfono.

00:00:22

Se desideri inserire il chiamante

00:00:25

tenere premuto, applicare la musica in attesa facendo clic su

00:00:28

i tre puntini per aprire il menu,

00:00:30

quindi "Hold". Dopo questo,

00:00:32

Il chiamante può ascoltare la musica

00:00:34

In attesa o messaggio di saluto impostato su

00:00:37

il tuo sistema. Quindi, fare clic su

00:00:39

riprendere per recuperare la chiamata.

00:00:02

通話中は、避けることができます。

00:00:04

オフにすることによって、バックグラウンドノイズ

00:00:06

マイクを使用します。それはまたできる

00:00:08

あなたが他を望まないときに役に立つ

00:00:11

一時的にあなたを聞くためにパーティー。使う

00:00:14

マイクアイコンをクリックして通話をミュートします。

00:00:18

同じアイコンをクリックして、マイクをオンに戻します。

00:00:22

発信者をオンにしたい場合

00:00:25

保留、クリックして保留音を適用

00:00:28

メニューを開くために3つの小さな点、

00:00:30

その後、「ホールド」。この後に

00:00:32

発信者は音楽を聞くことができるか

00:00:34

保留またはグリーティングメッセージの設定

00:00:37

システムを使用します。次に、

00:00:39

呼び出しを取得するために再開します。

00:00:02

Trong một cuộc gọi, bạn có thể tránh

00:00:04

tiếng ồn xung quanh bằng cách tắt

00:00:06

Micro của anh. Nó cũng có thể

00:00:08

Hãy hữu ích khi bạn không muốn người khác

00:00:11

Bên để tạm thời nghe bạn. Dùng

00:00:14

biểu tượng micrô để tắt tiếng cuộc gọi.

00:00:18

Bấm vào cùng một biểu tượng để bật lại mic.

00:00:22

Nếu bạn muốn đặt người gọi vào

00:00:25

giữ, áp dụng nhạc trên giữ bằng cách bấm

00:00:28

Ba chấm nhỏ để mở menu,

00:00:30

sau đó là "Giữ". Sau đó,

00:00:32

Người gọi có thể nghe thấy âm nhạc

00:00:34

giữ hoặc tin nhắn chào hỏi được thiết lập trên

00:00:37

Hệ thống của anh. Tiếp theo, bấm

00:00:39

tiếp tục để lấy lại cuộc gọi.

00:00:02

在通話期間，您可以避免

00:00:04

關閉時的背景噪音

00:00:06

您的麥克風。它還可以

00:00:08

當你不想要對方時很有用

00:00:11

派對暫時聽到你的聲音。用

00:00:14

麥克風圖示以將呼叫靜音。

00:00:18

按兩下同一圖示以重新打開麥克風。

00:00:22

如果您希望將呼叫者置於打開狀態

00:00:25

按住，通過按兩下

00:00:28

三個小點打開功能表，

00:00:30

然後"保持"。在此之後，

00:00:32

呼叫者可以聽到音樂

00:00:34

在上設置了"保持"或"問候消息"

00:00:37

您的系統。接下來，按一下

00:00:39

恢復以檢索呼叫。

00:00:02

Tijdens een gesprek kunt u vermijden

00:00:04

achtergrondgeluiden door uit te schakelen

00:00:06

uw microfoon. Het kan ook

00:00:08

handig zijn als je de ander niet wilt

00:00:11

feest om je tijdelijk te horen. Gebruiken

00:00:14

het microfoonpictogram om het gesprek te dempen.

00:00:18

Klik op hetzelfde pictogram om de microfoon weer in te schakelen.

00:00:22

Als u de beller wilt aanzetten

00:00:25

vasthouden, muziek in de wacht zetten door te klikken op

00:00:28

de drie kleine stippen om het menu te openen,

00:00:30

dan "Hold". Hierna,

00:00:32

de beller kan de muziek horen

00:00:34

in de wacht of begroetingsbericht ingesteld op

00:00:37

uw systeem. Klik vervolgens op

00:00:39

hervatten om het gesprek op te halen.

00:00:02

통화 중에

00:00:04

끄기로 배경 소음

00:00:06

마이크. 그것은 또한 수 있습니다.

00:00:08

다른 것을 원하지 않을 때 유용해

00:00:11

일시적으로 당신을 들을 수 있는 파티. 쓰다

00:00:14

마이크 아이콘으로 전화를 음소거합니다.

00:00:18

마이크를 다시 켜려면 동일한 아이콘을 클릭합니다.

00:00:22

발신자를 신고하려면

00:00:25

길게 누르고, 클릭하여 음악을 보류하여 적용하십시오.

00:00:28

메뉴를 여는 세 개의 작은 점,

00:00:30

그런 다음 "잡아". 그 후,

00:00:32

발신자가 음악을 들을 수 있습니다.

00:00:34

보류 중 또는 인사말 메시지 설정

00:00:37

시스템. 다음으로, 클릭합니다.

00:00:39

다시 호출을 검색합니다.

00:00:02

在通话期间，您可以避免

00:00:04

关闭时的背景噪音

00:00:06

您的麦克风。它还可以

00:00:08

当你不想要对方时很有用

00:00:11

派对暂时听到你的声音。用

00:00:14

麦克风图标以将呼叫静音。

00:00:18

单击同一图标以重新打开麦克风。

00:00:22

如果您希望将呼叫者置于打开状态

00:00:25

按住，通过单击

00:00:28

三个小点打开菜单，

00:00:30

然后"保持"。在此之后，

00:00:32

呼叫者可以听到音乐

00:00:34

在上设置了"保持"或"问候消息"

00:00:37

您的系统。接下来，单击

00:00:39

恢复以检索呼叫。

00:00:02

În timpul unui apel, puteți evita

00:00:04

zgomote de fond prin dezactivarea

00:00:06

microfonul. Se poate, de asemenea,

00:00:08

fi util atunci când nu doriți de altă parte

00:00:11

petrecere pentru a vă auzi temporar. Folosi

00:00:14

pictograma microfonului pentru a dezactiva apelul.

00:00:18

Faceți clic pe aceeași pictogramă pentru a reactiva microfonul.

00:00:22

Dacă doriți să puneți apelantul pe

00:00:25

țineți apăsat, aplicați muzică în așteptare făcând clic pe

00:00:28

cele trei puncte mici pentru a deschide meniul,

00:00:30

apoi "Hold". După aceasta,

00:00:32

apelantul poate auzi muzica

00:00:34

în așteptare sau mesaj de salut configurat pe

00:00:37

sistemul dvs. Apoi, faceți clic pe

00:00:39

relua pentru a prelua apelul.

00:00:02

Durante uma chamada, você pode evitar

00:00:04

ruídos de fundo desligando

00:00:06

seu microfone. Ele também pode

00:00:08

ser útil quando você não quer o outro

00:00:11

festa para ouvi-lo temporariamente. Usar

00:00:14

o ícone do microfone para silenciar a chamada.

00:00:18

Clique no mesmo ícone para ativar o microfone.

00:00:22

Se você deseja colocar o chamador em

00:00:25

segurar, aplicar música em espera clicando

00:00:28

os três pontinhos para abrir o menu,

00:00:30

em seguida, "Hold". Depois disso,

00:00:32

o interlocutor pode ouvir a música

00:00:34

em espera ou mensagem de saudação configurada em

00:00:37

seu sistema. Em seguida, clique

00:00:39

retomar para recuperar a chamada.

00:00:02

Во время звонка вы можете избежать

00:00:04

фоновые шумы при выключении

00:00:06

микрофон. Он также может

00:00:08

быть полезным, когда вы не хотите другого

00:00:11

вечеринка, чтобы временно услышать вас. Использование

00:00:14

значок микрофона, чтобы отключить звук вызова.

00:00:18

Щелкните тот же значок, чтобы снова включить микрофон.

00:00:22

Если вы хотите включить звонящего

00:00:25

удерживать, применять музыку на удержании, нажав кнопку

00:00:28

три маленькие точки, чтобы открыть меню,

00:00:30

затем «Держать». После этого,

00:00:32

Вызывающий абонент может слышать музыку

00:00:34

На удержании или приветствии сообщение настроено на

00:00:37

ваша система. Далее нажмите

00:00:39

resume, чтобы получить вызов.

00:00:02

ระหว่างการโทรคุณสามารถหลีกเลี่ยงได้

00:00:04

เสียงพื้นหลังโดยการปิดเครื่อง

00:00:06

ไมโครโฟนของคุณ นอกจากนี้ยังสามารถ

00:00:08

จะมีประโยชน์เมื่อคุณไม่ต้องการอื่น ๆ

00:00:11

ปาร์ตี้ที่จะได้ยินคุณชั่วคราว ใช้

00:00:14

ไอคอนไมโครโฟนเพื่อปิดเสียงการโทร

00:00:18

คลิกไอคอนเดียวกันเพื่อเปิดไมโครโฟนอีกครั้ง

00:00:22

หากคุณต้องการใส่ผู้โทร

00:00:25

กดค้าง, นําเพลงค้างโดยคลิก

00:00:28

จุดเล็ก ๆ สามจุดเพื่อเปิดเมนู

00:00:30

แล้ว "ถือ" หลังจากนี้

00:00:32

ผู้โทรสามารถได้ยินเสียงเพลง

00:00:34

ข้อความระงับหรือข้อความทักทายที่ตั้งค่าไว้บน

00:00:37

ระบบของคุณ ถัดไป ให้คลิก

00:00:39

ดําเนินการต่อเพื่อเรียกสาย

00:00:02

Tokom poziva možete da izbegnete

00:00:04

pozadinski zvukovi isključivanjem

00:00:06

mikrofon. Može i

00:00:08

budite korisni kada ne želite drugog

00:00:11

žurka da te privremeno čujem. Koristite

00:00:14

ikonu mikrofona da priguši poziv.

00:00:18

Kliknite na istu ikonu da biste ponovo uključili mikrofon.

00:00:22

Ako želite da stavite pozivaoca

00:00:25

držite, primenite muziku na čekanju klikom

00:00:28

tri male tačkice za otvaranje menija,

00:00:30

onda "Stani". Posle ovoga,

00:00:32

pozivalac može da čuje muziku

00:00:34

na čekanju ili poruci za pozdrav podešenoj

00:00:37

vaš sistem. Zatim kliknite na dugme

00:00:39

nastavite da preuzimate poziv.

Mandarine AI: CE QUI POURRAIT VOUS INTÉRESSER

RELATED COURSES This tutorial is part of the following courses

579 Views

Microsoft Teams Telephony Training - Effective Mobile Communication

In this course, master Teams telephony: calls, forwarding, settings, and mobile use. Ideal for professionals on the move.

Cours E-learning

ALL COURSES