Bookings - Virtual Appointments Video

In this video, you will learn about the Virtual Appointments feature in Microsoft Teams.
The video covers how to manage your Bookings page directly from Teams, including advanced features like SMS notifications, a personalized virtual waiting room, and booking analysis reports.
This feature allows you to easily manage customer appointments, integrate schedules, analytics, and management options all within Teams.
By following the steps in the video, you will be able to efficiently handle appointments and enhance your customer service.

1:44
1934 views

00:00:02

The new Virtual Appointments feature

00:00:04

lets you manage your Bookings

00:00:07

booking page directly from Teams.

00:00:09

Start by opening Teams on the left.

00:00:11

Click the three dots menu.

00:00:14

Search for virtual

00:00:15

appointments in this pop up.

00:00:17

The information that appears

00:00:19

depends on the license you have.

00:00:21

In the version of Teams Premium,

00:00:24

you have access to.

00:00:25

Advanced virtual appointment

00:00:26

feature such as SMS notifications

00:00:28

to send reminders and appointment

00:00:31

confirmations to external

00:00:32

attendees on their mobile devices.

00:00:34

A personalized virtual waiting

00:00:36

room with the option to communicate

00:00:38

with external attendees in

00:00:40

the queue before appointments.

00:00:41

A queue of scheduled and

00:00:44

walk in appointments.

00:00:45

Booking analysis reports showing,

00:00:46

for example,

00:00:47

the average duration of appointments and

00:00:50

the average waiting time of attendees.

00:00:52

Here you can add an already

00:00:55

existing calendar or create a new

00:00:57

one open an existing calendar.

00:00:59

Enter the name of your booking

00:01:02

page and click Done.

00:01:04

You will find on your dashboard

00:01:06

a quick overview of your booking

00:01:08

page and assigned members,

00:01:10

but also the management part

00:01:12

of your booking page.

00:01:13

Booking schedule shows you the

00:01:15

calendar and visibility on

00:01:17

all members of the company.

00:01:18

You can manage bookings but you

00:01:20

also have the option to switch from

00:01:23

one bookings calendar to another.

00:01:25

By clicking here you can select

00:01:27

an already associated calendar,

00:01:29

create a new one or associate

00:01:31

with existing one.

00:01:32

Virtual appointments lets you easily.

00:01:34

Manage customer appointments.

00:01:36

Integrate schedules,

00:01:37

analytics,

00:01:38

and management options straight from teams.

00:00:02

O novo recurso de Compromissos Virtuais

00:00:04

permite-lhe gerir as suas reservas

00:00:07

página de reservas diretamente do Teams.

00:00:09

Comece abrindo o Teams à esquerda.

00:00:11

Clique no menu de três pontos.

00:00:14

Pesquisar por virtual

00:00:15

compromissos neste pop-up.

00:00:17

As informações que aparecem

00:00:19

depende da licença que você tem.

00:00:21

Na versão do Teams Premium,

00:00:24

você tem acesso a.

00:00:25

Marcação virtual avançada

00:00:26

recurso como notificações por SMS

00:00:28

para enviar lembretes e compromissos

00:00:31

confirmações para externos

00:00:32

participantes em seus dispositivos móveis.

00:00:34

Uma espera virtual personalizada

00:00:36

sala com a opção de comunicar

00:00:38

com participantes externos em

00:00:40

a fila antes dos compromissos.

00:00:41

Uma fila de agendados e

00:00:44

andar em compromissos.

00:00:45

Relatórios de análise de reserva mostrando,

00:00:46

Por exemplo

00:00:47

a duração média das consultas e

00:00:50

o tempo médio de espera dos participantes.

00:00:52

Aqui você pode adicionar um já

00:00:55

calendário existente ou criar um novo

00:00:57

um abre um calendário existente.

00:00:59

Introduza o nome da sua reserva

00:01:02

e clique em Concluído.

00:01:04

Você encontrará no seu painel

00:01:06

uma breve visão geral da sua reserva

00:01:08

página e membros atribuídos,

00:01:10

mas também a parte de gestão

00:01:12

da sua página de reserva.

00:01:13

O horário de reserva mostra-lhe o

00:01:15

calendário e visibilidade em

00:01:17

todos os membros da empresa.

00:01:18

Você pode gerenciar reservas, mas você

00:01:20

também têm a opção de mudar de

00:01:23

um calendário de reservas para outro.

00:01:25

Clicando aqui você pode selecionar

00:01:27

um calendário já associado,

00:01:29

criar um novo ou associar

00:01:31

com o existente.

00:01:32

Os compromissos virtuais permitem-lhe facilmente.

00:01:34

Gerencie os compromissos dos clientes.

00:01:36

Integrar horários,

00:01:37

análises,

00:01:38

e opções de gestão diretamente das equipas.

DiLeaP AI: THIS MIGHT BE HELPFUL

Teams Premium - What are virtual appointments in Teams Premium?

In this video, you will learn about virtual appointments in Teams Premium.
The video covers the different tabs and features available in Teams Premium for conducting virtual appointments.
It explains how Teams Premium acts as a central hub, providing a common platform for appointments and integrating with your calendar and bookings analytics.
No specific configuration is required, as anyone with a Teams license can access virtual appointments.
The video also demonstrates how to create a calendar, manage bookings, and access analytics for meetings and usage trends.
Teams Premium expands the capabilities of bookings by offering more comprehensive tracking, personalized features, and smoother management of online appointment bookings.
This will help you enhance your appointment scheduling experience and streamline your client engagement.

2:39
2048 views

Bookings - Manage your availabilities

In this video, you will learn how to manage your availabilities using Microsoft Bookings.
The video covers the process of creating a bookings calendar, adding service descriptions, and synchronizing with Outlook to avoid availability conflicts.
This will help you handle your appointments more efficiently by offering a calendar that is faithful to your activity and availability.

1:42
2868 views

Bookings - Introduction to Bookings

In this video, you will learn about Microsoft Bookings and how it can simplify your booking system.
The video covers various topics, including creating a booking calendar, managing and sharing the calendar, integrating Bookings with Microsoft Teams, and using custom fields.
This will help you save time, optimize your staff's calendar, and provide your customers with a user-friendly booking experience.

1:19
3450 views

Bookings - Integrate Bookings into TEAMS

In this video, you will learn how to integrate Bookings into Teams.
The video covers the steps to link your Bookings calendar to the Teams calendar, configure the app, and manage staff members and bookings.
This integration allows you to easily switch between your Teams and Bookings calendars.
By following these steps, you will be able to seamlessly manage your bookings within Teams.
This tutorial is essential for anyone using Microsoft 365 and looking to optimize their scheduling process.

1:36
2652 views

Outlook - Manage recurring appointments

In this video, you will learn how to manage recurring appointments using Microsoft 365. The video covers the steps to create a new appointment or meeting, including selecting the subject, location, start and end time, and adding a description.
Then, it explains how to make the appointment recurring by selecting the recurrence pattern, such as monthly or on a specific day of the week.
You can also set a range for the recurrence, either with no end date, a specific number of occurrences, or an end date.
The video also demonstrates how to change or delete a single occurrence or the entire series of recurring appointments.
This tutorial will help you efficiently manage your appointments and save time by avoiding the need to create the same elements multiple times.

2:12
2894 views

RELATED COURSES This video is part of the following courses

Microsoft Bookings Video Training - Getting Started with Microsoft Bookings

Learn about the features and benefits of Microsoft Bookings and how its booking system works.

2777 Views

ALL COURSES