Windows 11 - Quick assist Tutorial

In this video, you will learn about the Microsoft 365 tool called Quick Assist.
The video covers how to use Quick Assist to provide remote assistance and support to others.
This tool allows you to view and control another person's computer, making it easier to troubleshoot and solve problems.
By using Quick Assist, you can save time and improve productivity by quickly resolving issues without the need for in-person assistance.
This tutorial will help you become proficient in using Quick Assist and enhance your ability to provide remote support efficiently.

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Objectifs :

This video aims to explain how to use the remote intervention feature integrated into Windows, specifically through the Quick Assist tool, to facilitate secure and efficient remote assistance without relying on third-party software.

Chapitres :

  1. Introduction to Remote Intervention
    Remote intervention on a computer can significantly save time, especially when troubleshooting or assisting someone else. This video discusses how Microsoft has integrated a secure remote assistance feature within Windows, eliminating the need for third-party software.
  2. Benefits of Using Microsoft's Integrated Feature
    Using Microsoft's remote assistance feature offers several advantages: - **Security**: All interactions occur within Windows, ensuring that no third-party software has access to your information. - **Convenience**: The process is straightforward and does not require additional installations or updates from external sources. If updates are necessary, they can be managed through the Microsoft Store.
  3. How to Access Quick Assist
    To use the remote assistance feature, follow these steps: 1. **Open the Start Menu**: Look for 'Quick Assist' in the search bar. 2. **Launch Quick Assist**: Click on the application to open it. 3. **Choose Your Role**: You will see two options: - **Gather Assistance**: If you want someone else to take control of your computer. - **Give Assistance**: If you want to control another person's computer.
  4. Gathering Assistance
    If you select 'Gather Assistance': - Wait for the other person to provide you with a code. - Enter the code in the designated window. - The device you are assisting will receive an alert regarding the connection attempt, which must be confirmed to activate the connection.
  5. Giving Assistance
    If you choose 'Give Assistance': - A new page will load, and you will receive a code. - Share this code with the other user, either by copying it or sending it through a message. - Once the other user authorizes the connection, you will gain access to their computer.
  6. Conclusion
    Utilizing the Quick Assist feature in Windows allows for efficient and secure remote assistance without the hassle of third-party applications. This not only saves time but also ensures that your information remains protected during the process.

FAQ :

What is Quick Assist in Windows?

Quick Assist is a built-in application in Windows that allows users to provide or receive remote assistance by sharing control of a computer. It simplifies the process of troubleshooting and support.

Do I need to install third-party software to use remote assistance?

No, you do not need to install third-party software to use remote assistance with Quick Assist. This feature is integrated into Windows, making it more secure and efficient.

How do I start a remote assistance session using Quick Assist?

To start a remote assistance session, search for 'Quick Assist' in the Start menu and launch the application. You can then choose to either give or receive assistance by following the on-screen instructions.

What happens if the host does not confirm the connection attempt?

If the host does not confirm the connection attempt, the remote session will not be established, ensuring that the host maintains control over their computer.

Is my information secure when using Quick Assist?

Yes, Quick Assist is designed to be secure. Since it is integrated into Windows, no third-party software has access to your information during the remote assistance session.

Quelques cas d'usages :

IT Support for Remote Employees

IT departments can use Quick Assist to provide immediate support to remote employees, allowing them to troubleshoot issues without needing to travel to the employee's location. This improves response times and reduces downtime.

Assisting Family Members

Individuals can use Quick Assist to help family members with computer issues from a distance. By sharing control, they can guide them through troubleshooting steps, making it easier for non-technical users.

Training Sessions

Trainers can use Quick Assist to demonstrate software or processes directly on a participant's computer, allowing for interactive training sessions that enhance learning and engagement.

Collaborative Work

Teams can utilize Quick Assist to collaborate on projects by sharing control of a computer, enabling real-time editing and problem-solving, which can enhance productivity and teamwork.

Glossaire :

Remote Intervention

The ability to access and control a computer from a different location, allowing for troubleshooting or assistance without being physically present.

Third Party Software

Applications developed by companies other than the original manufacturer of the operating system or hardware. In this context, it refers to software that is not part of Windows.

Microsoft Store

An online marketplace provided by Microsoft where users can download and purchase applications, games, and other digital content for Windows devices.

Quick Assist

A built-in Windows application that allows users to provide or receive remote assistance by sharing control of a computer.

Code

A unique numerical or alphanumeric string generated by Quick Assist that is used to establish a remote connection between two computers.

Host

The computer that is being controlled or assisted in a remote session.

Connection Attempts

The process of trying to establish a remote connection between two computers, which requires confirmation from the host.

Control Mode

The state in which one user can control another user's computer during a remote assistance session.

résultat(s)
00:00:03
Allowing a remote intervention
00:00:04
on a computer saves time,
00:00:06
but it requires to install
00:00:08
a third party software,
00:00:09
keep them up-to-date, etc.
00:00:11
Microsoft has integrated this feature
00:00:13
and makes it much more secure since
00:00:15
everything happens in Windows.
00:00:17
No third party software will have
00:00:19
access to your information and if you
00:00:21
need to download or keep it updated,
00:00:23
go to Microsoft Store.
00:00:26
The process is the same on both computers.
00:00:29
Look for quick assist in the
00:00:31
Start menu and launch it.
00:00:33
A window opens with two possibilities.
00:00:35
Gather assistance. Give assistance.
00:00:38
In the first case,
00:00:39
you want another person to
00:00:40
take control of your computer.
00:00:41
Wait for him to provide you with the
00:00:44
code you will enter in the little window.
00:00:46
Has a host.
00:00:47
The device in which there will be an
00:00:49
interaction there will be alerted
00:00:51
to the connection attempts and the
00:00:53
control mode that you need to confirm.
00:00:55
Without it,
00:00:56
the connection will not be active.
00:00:58
In the second case,
00:00:59
you want to have control over
00:01:01
another person's computer.
00:01:02
Click give assistance.
00:01:03
A page will load and you will have
00:01:06
to give the code to the other user.
00:01:09
You can copy the code and set it by
00:01:11
your message and as the link below
00:01:13
allows you to have a user script to share.
00:01:16
Once the connection is authorized,
00:01:17
you will have access to the computer.
00:01:21
This feature will save you from
00:01:23
going through third party apps and
00:01:25
save your time while being secured.

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résultat(s)
00:00:03
Permitir uma intervenção remota
00:00:04
num computador poupa tempo,
00:00:06
mas requer a instalação
00:00:08
um software de terceiros,
00:00:09
mantê-los atualizados, etc.
00:00:11
A Microsoft integrou este recurso
00:00:13
e torna-o muito mais seguro, uma vez que
00:00:15
tudo acontece no Windows.
00:00:17
Nenhum software de terceiros terá
00:00:19
acesso às suas informações e se
00:00:21
necessidade de baixar ou mantê-lo atualizado,
00:00:23
vá para a Microsoft Store.
00:00:26
O processo é o mesmo em ambos os computadores.
00:00:29
Procure assistência rápida na seringa
00:00:31
Menu Iniciar e iniciá-lo.
00:00:33
Abre-se uma janela com duas possibilidades.
00:00:35
Reúna assistência. Dê assistência.
00:00:38
No primeiro caso,
00:00:39
você quer que outra pessoa
00:00:40
Assuma o controlo do seu computador.
00:00:41
Espere que ele lhe forneça o
00:00:44
código que você vai inserir na pequena janela.
00:00:46
Tem um anfitrião.
00:00:47
O dispositivo no qual haverá um
00:00:49
interação lá será alertado
00:00:51
às tentativas de ligação e ao
00:00:53
Modo de controle que você precisa confirmar.
00:00:55
Sem ele,
00:00:56
A conexão não estará ativa.
00:00:58
No segundo caso,
00:00:59
você quer ter controle sobre
00:01:01
computador de outra pessoa.
00:01:02
Clique em dar assistência.
00:01:03
Uma página será carregada e você terá
00:01:06
para dar o código ao outro utilizador.
00:01:09
Você pode copiar o código e defini-lo por
00:01:11
sua mensagem e como o link abaixo
00:01:13
permite que você tenha um script de usuário para compartilhar.
00:01:16
Uma vez que a conexão é autorizada,
00:01:17
você terá acesso ao computador.
00:01:21
Esta funcionalidade irá poupá-lo de
00:01:23
passando por aplicativos de terceiros e
00:01:25
poupe o seu tempo enquanto está seguro.

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résultat(s)
00:00:03
Consentire un intervento remoto
00:00:04
su un computer consente di risparmiare tempo,
00:00:06
ma richiede l'installazione
00:00:08
un software di terze parti,
00:00:09
mantenerli aggiornati, ecc.
00:00:11
Microsoft ha integrato questa funzionalità
00:00:13
e lo rende molto più sicuro da allora
00:00:15
tutto avviene in Windows.
00:00:17
Nessun software di terze parti avrà
00:00:19
accesso alle tue informazioni e se
00:00:21
devi scaricarlo o mantenerlo aggiornato,
00:00:23
vai a Microsoft Store.
00:00:26
Il processo è lo stesso su entrambi i computer.
00:00:29
Cerca assistenza rapida in
00:00:31
Menu di avvio e avvialo.
00:00:33
Si apre una finestra con due possibilità.
00:00:35
Raccogli assistenza. Fornisci assistenza.
00:00:38
Nel primo caso
00:00:39
vuoi che un'altra persona lo faccia
00:00:40
prendi il controllo del tuo computer.
00:00:41
Aspetta che ti fornisca il
00:00:44
codice che inserirai nella piccola finestra.
00:00:46
Ha un host.
00:00:47
Il dispositivo in cui sarà presente un
00:00:49
l'interazione verrà avvisata
00:00:51
ai tentativi di connessione e al
00:00:53
modalità di controllo che devi confermare.
00:00:55
Senza di essa,
00:00:56
la connessione non sarà attiva.
00:00:58
Nel secondo caso,
00:00:59
vuoi avere il controllo su
00:01:01
il computer di un'altra persona.
00:01:02
Fai clic su Fornisci assistenza.
00:01:03
Verrà caricata una pagina e avrai
00:01:06
per dare il codice all'altro utente.
00:01:09
Puoi copiare il codice e impostarlo tramite
00:01:11
il tuo messaggio e usa il link qui sotto
00:01:13
ti permette di avere uno script utente da condividere.
00:01:16
Una volta autorizzata la connessione,
00:01:17
avrai accesso al computer.
00:01:21
Questa funzionalità ti salverà da
00:01:23
utilizzando app di terze parti e
00:01:25
risparmia tempo restando al sicuro.

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résultat(s)
00:00:03
Разрешение удаленного вмешательства
00:00:04
на компьютере экономит время,
00:00:06
но требует установки
00:00:08
стороннее программное обеспечение,
00:00:09
поддерживать их в актуальном состоянии и т. д.
00:00:11
Microsoft интегрировала эту функцию
00:00:13
и делает ее намного более безопасной, поскольку
00:00:15
все происходит в Windows.
00:00:17
Никакого стороннего программного обеспечения не будет
00:00:19
доступ к вашей информации и если вы
00:00:21
необходимо загрузить или постоянно обновлять ее,
00:00:23
зайдите в Microsoft Store.
00:00:26
Процесс одинаков на обоих компьютерах.
00:00:29
Ищите быструю помощь в
00:00:31
Меню «Пуск» и запустите его.
00:00:33
Откроется окно с двумя вариантами.
00:00:35
Обратитесь за помощью. Окажите помощь.
00:00:38
В первом случае
00:00:39
вы хотите, чтобы это сделал другой человек
00:00:40
возьмите компьютер под свой контроль.
00:00:41
Подождите, пока он предоставит вам
00:00:44
код, который вы введете в маленьком окошке.
00:00:46
Имеет хост.
00:00:47
Устройство, в котором будет
00:00:49
взаимодействие там будет оповещено
00:00:51
к попыткам подключения и
00:00:53
режим управления, который необходимо подтвердить.
00:00:55
Без него
00:00:56
соединение не будет активным.
00:00:58
Во втором случае
00:00:59
вы хотите контролировать
00:01:01
компьютер другого человека.
00:01:02
Нажмите «Оказать помощь».
00:01:03
Загрузится страница, и вы получите
00:01:06
передать код другому пользователю.
00:01:09
Вы можете скопировать код и установить его следующим образом
00:01:11
ваше сообщение и по ссылке ниже
00:01:13
позволяет вам поделиться пользовательским скриптом.
00:01:16
Как только соединение будет авторизовано,
00:01:17
у вас будет доступ к компьютеру.
00:01:21
Эта функция избавит вас от
00:01:23
просмотр сторонних приложений и
00:01:25
экономьте время и при этом будьте в безопасности.

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résultat(s)
00:00:03
Permitir una intervención remota
00:00:04
en un ordenador ahorra tiempo,
00:00:06
pero requiere instalarlo
00:00:08
un software de terceros,
00:00:09
manténgalos actualizados, etc.
00:00:11
Microsoft ha integrado esta función
00:00:13
y lo hace mucho más seguro desde entonces
00:00:15
todo sucede en Windows.
00:00:17
Ningún software de terceros tendrá
00:00:19
acceso a su información y si usted
00:00:21
necesita descargarla o mantenerla actualizada,
00:00:23
ir a Microsoft Store.
00:00:26
El proceso es el mismo en ambos ordenadores.
00:00:29
Busque ayuda rápida en el
00:00:31
Inicie el menú y ejecútelo.
00:00:33
Se abre una ventana con dos posibilidades.
00:00:35
Reúna ayuda. Brinde asistencia.
00:00:38
En el primer caso,
00:00:39
quieres que otra persona
00:00:40
toma el control de tu ordenador.
00:00:41
Espera a que te proporcione el
00:00:44
código que introducirás en la ventana pequeña.
00:00:46
Tiene un anfitrión.
00:00:47
El dispositivo en el que habrá un
00:00:49
la interacción allí será alertada
00:00:51
a los intentos de conexión y al
00:00:53
modo de control que necesita confirmar.
00:00:55
Sin él,
00:00:56
la conexión no estará activa.
00:00:58
En el segundo caso,
00:00:59
sobre lo que quieres tener el control
00:01:01
el ordenador de otra persona.
00:01:02
Haz clic en prestar asistencia.
00:01:03
Se cargará una página y tendrás
00:01:06
para dar el código al otro usuario.
00:01:09
Puede copiar el código y configurarlo mediante
00:01:11
su mensaje y como el enlace de abajo
00:01:13
le permite tener un script de usuario para compartir.
00:01:16
Una vez que se autorice la conexión,
00:01:17
tendrá acceso a la computadora.
00:01:21
Esta función lo salvará de
00:01:23
pasando por aplicaciones de terceros y
00:01:25
ahorre tiempo mientras está protegido.

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résultat(s)
00:00:03
Interventie op afstand toestaan
00:00:04
op een computer bespaart tijd,
00:00:06
maar het moet worden geïnstalleerd
00:00:08
software van derden,
00:00:09
houd ze up-to-date, enz.
00:00:11
Microsoft heeft deze functie geïntegreerd
00:00:13
en maakt het sindsdien veel veiliger
00:00:15
alles gebeurt in Windows.
00:00:17
Er zal geen software van derden
00:00:19
toegang tot uw informatie en als u
00:00:21
moet het downloaden of bijgewerkt houden,
00:00:23
ga naar de Microsoft Store.
00:00:26
Het proces is op beide computers hetzelfde.
00:00:29
Zoek naar snelle hulp in de
00:00:31
Start het menu en start het.
00:00:33
Er wordt een venster geopend met twee mogelijkheden.
00:00:35
Verzamel hulp. Hulp verlenen.
00:00:38
In het eerste geval
00:00:39
je wilt dat iemand anders
00:00:40
neem de controle over je computer over.
00:00:41
Wacht tot hij je de
00:00:44
code die u in het kleine venster zult invoeren.
00:00:46
Heeft een gastheer.
00:00:47
Het apparaat waarin een
00:00:49
interactie daar wordt gealarmeerd
00:00:51
naar de verbindingspogingen en de
00:00:53
bedieningsmodus die u moet bevestigen.
00:00:55
Zonder dat,
00:00:56
de verbinding zal niet actief zijn.
00:00:58
In het tweede geval
00:00:59
je wilt controle hebben over
00:01:01
de computer van iemand anders.
00:01:02
Klik op Hulp verlenen.
00:01:03
Er wordt een pagina geladen en je hebt
00:01:06
om de code aan de andere gebruiker te geven.
00:01:09
Je kunt de code kopiëren en instellen met
00:01:11
uw bericht en als link hieronder
00:01:13
biedt u de mogelijkheid om een gebruikersscript te delen.
00:01:16
Zodra de verbinding is geautoriseerd,
00:01:17
je hebt toegang tot de computer.
00:01:21
Deze functie bespaart u
00:01:23
apps van derden gebruiken en
00:01:25
bespaar tijd terwijl u verzekerd bent.

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résultat(s)
00:00:03
Zezwalanie na zdalną interwencję
00:00:04
na komputerze oszczędza czas,
00:00:06
ale wymaga zainstalowania
00:00:08
oprogramowanie stron trzecich,
00:00:09
aktualizuj je, itp.
00:00:11
Microsoft zintegrował tę funkcję
00:00:13
i sprawia, że jest znacznie bezpieczniejszy od tego czasu
00:00:15
Wszystko dzieje się w systemie Windows.
00:00:17
Żadne oprogramowanie stron trzecich nie będzie miało
00:00:19
dostęp do Twoich informacji i jeśli
00:00:21
trzeba go pobrać lub aktualizować,
00:00:23
Przejdź do sklepu Microsoft Store.
00:00:26
Proces jest taki sam na obu komputerach.
00:00:29
Poszukaj szybkiej pomocy w
00:00:31
Menu Start i uruchom je.
00:00:33
Otwiera się okno z dwiema możliwościami.
00:00:35
Zbierz pomoc. Daj pomoc.
00:00:38
W pierwszym przypadku
00:00:39
Chcesz, aby inna osoba
00:00:40
Przejmij kontrolę nad swoim komputerem.
00:00:41
Poczekaj, aż zapewni ci
00:00:44
Kod, który wprowadzisz w małym oknie.
00:00:46
Ma gospodarza.
00:00:47
Urządzenie, w którym będzie
00:00:49
interakcja tam zostanie zaalarmowana
00:00:51
do prób połączenia i
00:00:53
tryb sterowania, który musisz potwierdzić.
00:00:55
Bez niego,
00:00:56
połączenie nie będzie aktywne.
00:00:58
W drugim przypadku
00:00:59
Chcesz mieć kontrolę nad
00:01:01
Komputer innej osoby.
00:01:02
Kliknij opcję Udostępnij pomoc.
00:01:03
Strona zostanie załadowana i będziesz mieć
00:01:06
aby przekazać kod drugiemu użytkownikowi.
00:01:09
Możesz skopiować kod i ustawić go przez
00:01:11
Twoja wiadomość i jako link poniżej
00:01:13
umożliwia udostępnianie skryptu użytkownika.
00:01:16
Gdy połączenie zostanie autoryzowane,
00:01:17
Będziesz miał dostęp do komputera.
00:01:21
Ta funkcja uratuje Cię przed
00:01:23
przeglądanie aplikacji innych firm i
00:01:25
oszczędzaj czas, będąc zabezpieczonym.

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résultat(s)
00:00:03
Távoli beavatkozás engedélyezése
00:00:04
számítógépen időt takarít meg,
00:00:06
de telepíteni kell
00:00:08
harmadik féltől származó szoftver,
00:00:09
tartsa naprakészen őket, stb.
00:00:11
A Microsoft integrálta ezt a funkciót
00:00:13
és azóta sokkal biztonságosabbá teszi
00:00:15
Minden történik a Windowsban.
00:00:17
Nem lesz harmadik fél szoftvere
00:00:19
hozzáférés az Ön adataihoz, és ha Ön
00:00:21
le kell töltenie vagy frissíteni,
00:00:23
menjen a Microsoft Store-ba.
00:00:26
A folyamat mindkét számítógépen azonos.
00:00:29
Keressen gyors segítséget a
00:00:31
Start menü és indítsa el.
00:00:33
Egy ablak nyílik meg két lehetőséggel.
00:00:35
Gyűjtsön segítséget. Adj segítséget.
00:00:38
Az első esetben
00:00:39
Azt akarod, hogy egy másik ember
00:00:40
vegye át az irányítást a számítógép felett.
00:00:41
Várja meg, amíg biztosítja neked a
00:00:44
kód, amelyet a kis ablakba fog beírni.
00:00:46
Van egy házigazda.
00:00:47
Az eszköz, amelyben lesz egy
00:00:49
az interakciót figyelmeztetni fogják
00:00:51
a csatlakozási kísérletekhez és a
00:00:53
ellenőrzési mód, amelyet meg kell erősítenie.
00:00:55
Nélkülük,
00:00:56
a kapcsolat nem lesz aktív.
00:00:58
A második esetben
00:00:59
irányítást akarsz szerezni
00:01:01
egy másik személy számítógépe.
00:01:02
Kattintson a Segítségnyújtás lehetőségre
00:01:03
Egy oldal betöltődik, és megvan
00:01:06
a kód megadása a másik felhasználónak.
00:01:09
Másolhatja a kódot és beállíthatja
00:01:11
üzenetét és az alábbi hivatkozásként
00:01:13
lehetővé teszi, hogy felhasználói szkript legyen a megosztáshoz.
00:01:16
Miután engedélyezték a kapcsolatot,
00:01:17
hozzáférést kap a számítógéphez.
00:01:21
Ez a funkció megmenti Önt
00:01:23
harmadik féltől származó alkalmazások áttekintése és
00:01:25
takarítson meg időt, miközben biztonságban van.

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