Teams - Manage calls on hold Tutorial

Ready to master call management in Microsoft Teams? In "Manage Calls on Hold," we reveal essential techniques for effectively using mute and hold music to enhance your communication. Perfect for juggling multiple calls, this tutorial ensures you maintain professionalism and keep your callers informed. Don't miss out on the tips that can elevate your telephony skills!

01:20
148 views

Available in Microsoft365

00:00:06

we will demonstrate how to effectively manage a call on hold

00:00:09

in Microsoft Teams using simple functions like mute and hold music.

00:00:14

This feature is useful when you need to manage multiple

00:00:17

calls or take a quick break without ending the conversation.

00:00:22

During an active call,

00:00:23

if you want to prevent any background noise or

00:00:25

simply don't want the caller to hear you,

00:00:27

you can mute yourself.

00:00:29

Click on the microphone icon to mute.

00:00:33

When ready,

00:00:34

click the same icon again to unmute and resume the conversation.

00:00:40

If you need to place your caller on hold,

00:00:42

you can enable hold music so they know the call is still active.

00:00:46

Click on the pause icon to place the call on hold.

00:00:49

Your caller will hear the hold music or message configured on your system,

00:00:53

providing reassurance while they wait.

00:00:57

Once you're ready to continue,

00:00:59

simply click on the resume button to pick up the conversation where you left off.

00:01:05

And that's it.

00:01:06

You now know how to.

00:01:08

Mute yourself during a call to avoid disruptions.

00:01:11

Use hold music to keep callers informed.

00:01:15

Efficiently manage calls on hold for smoother,

00:01:17

more professional communications.

00:00:05

Neste tutorial,

00:00:06

demonstraremos como gerir eficazmente uma chamada em espera

00:00:09

no Microsoft Teams utilizando funções simples como silenciar e segurar música.

00:00:14

Esta funcionalidade é útil quando necessita de gerir vários

00:00:17

telefona ou faz uma pausa rápida sem terminar a conversa.

00:00:22

Durante uma chamada ativa,

00:00:23

se quiser evitar qualquer ruído de fundo ou

00:00:25

simplesmente não quero que o chamador o ouça,

00:00:27

pode silenciar a si próprio.

00:00:29

Clique no ícone do microfone para silenciar.

00:00:33

Quando estiver pronto,

00:00:34

clique no mesmo ícone novamente para desactivar o som e retomar a conversa.

00:00:40

Se precisar de colocar o seu chamador em espera,

00:00:42

pode activar a música de espera para que saibam que a chamada ainda está activa.

00:00:46

Clique no ícone de pausa para colocar a chamada em espera.

00:00:49

O chamador ouvirá a música de espera ou a mensagem configurada no seu sistema,

00:00:53

proporcionando garantias enquanto esperam.

00:00:57

Quando estiver pronto para continuar,

00:00:59

basta clicar no botão de retomar para retomar a conversa de onde paraste.

00:01:05

E é isso.

00:01:06

Agora já sabe como.

00:01:08

Silencie-se durante uma chamada para evitar interrupções.

00:01:11

Use a música de espera para manter os chamadores informados.

00:01:15

Gerir eficazmente as chamadas em espera para uma gestão mais suave,

00:01:17

comunicações mais profissionais.

Mandarine AI: CE QUI POURRAIT VOUS INTÉRESSER

RELATED COURSES This tutorial is part of the following courses

77 Views

Microsoft Teams Telephony - Mobile and Efficient Communication

Enhance your telephony skills with Microsoft Teams! This course teaches you how to effectively manage your professional calls from anywhere ...

ALL COURSES