Forms - Easily measure user experience with Net Promoter Score in Microsoft Forms Tutorial

In this video, you will learn how to easily measure user experience with Net Promoter Score in Microsoft Forms.
The video covers the creation process, including how to add the Net Promoter Score scale and enter your question.
You can also customize the question by making it mandatory or optional, adding images, and using branching.
This feature provides a critical and clean guide for reviewers to understand NPS scoring.
By following these steps, you will be able to effectively measure user experience in Microsoft Forms.
This knowledge will help you gain valuable insights and improve your products or services.

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1928 views

Available in Microsoft365

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Microsoft Forms has a new feature called

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Net Promoter Score, also known as NPS.

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It helps measure user experience by giving

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you feedback through a system of pictograms.

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The additional feature gives you

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another way to evaluate an opinion.

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Net Promoter Score looks a lot like

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rating except that it is based on a

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numerical scale going from 1:00 to 10:00

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and those numbers cannot be modified.

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Note, whether you have chosen a form or quiz,

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the creation process is relatively

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the same use.

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At New to Add Score Scale in this list,

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select Net Promoter Score.

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Enter your question in the dedicated field.

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Then simply enter a value for the

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lowest level corresponding to 1.

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And for the highest level,

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corresponding to 10.

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This provides a critical and

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clean guide to reviewers not

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educated on how NPS scoring works.

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This goes for any type of questions.

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You can duplicate or delete a question.

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You can move it around the

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form using these arrows.

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And if needed you can add an image.

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You can also choose to make the

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question mandatory or optional.

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The three dot menu shows more options.

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Subtitle let's you provide

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additional information.

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And you can also add branching now you

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know how to measure user experience with

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Net Promoter Score in Microsoft Forms.

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Microsoft Forms tem um novo recurso chamado

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Net Promoter Score, também conhecido como NPS.

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Ele ajuda a medir a experiência do usuário, dando

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o seu feedback através de um sistema de pictogramas.

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A funcionalidade adicional dá-lhe

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outra forma de avaliar uma opinião.

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Net Promoter Score se parece muito com

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exceto que se baseia numa

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escala numérica indo de 1:00 a 10:00

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e esses números não podem ser modificados.

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Tenha em atenção se escolheu um formulário ou um questionário,

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o processo de criação é relativamente

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o mesmo uso.

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Em Novo para Adicionar Escala de Pontuação nesta lista,

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selecione Net Promoter Score.

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Introduza a sua pergunta no campo dedicado.

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Em seguida, basta inserir um valor para o

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nível mais baixo correspondente a 1.

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E para o mais alto nível,

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correspondendo a 10.

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Isto proporciona uma

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guia limpo para revisores não

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educado sobre como funciona a pontuação NPS.

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Isso vale para qualquer tipo de pergunta.

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Você pode duplicar ou excluir uma pergunta.

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Você pode movê-lo ao redor do

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usando essas setas.

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E, se necessário, pode adicionar uma imagem.

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Você também pode optar por fazer o

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pergunta obrigatória ou facultativa.

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O menu de três pontos mostra mais opções.

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Legendas que você fornece

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informações adicionais.

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E você também pode adicionar ramificações agora que você

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saber medir a experiência do utilizador com

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Net Promoter Score no Microsoft Forms.

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