Outlook - Use a Shared Mailbox Tutorial

Discover how to effectively utilize a shared mailbox in Outlook, enabling multiple users to collectively access, manage, and respond to emails. Learn to navigate and utilize the collaborative mailbox, including tips for effective collaboration. Enhance your teamwork and maintain organizational order using these valuable tools!

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Objectifs :

This tutorial aims to demonstrate how to effectively use a shared mailbox in Outlook, enabling multiple users to access, manage, and respond to emails collectively.

Chapitres :

  1. Introduction to Shared Mailboxes
    In this tutorial, we will explore the functionality of shared mailboxes in Outlook. A shared mailbox allows multiple users to access and manage emails collectively, enhancing collaboration within teams.
  2. Accessing the Shared Mailbox
    To use the collaborative mailbox, follow these steps: 1. Navigate to the bottom of the folder pane on the left side of Outlook. 2. Expand the 'Shared with me' folder. 3. Click on the shared mailbox to view its contents.
  3. Managing Emails
    Once you have accessed the shared mailbox, you can perform various actions on emails: - Read, reply, forward, and delete emails just like in your personal inbox. - Use the action buttons in the ribbon or right-click to open the context menu for additional options.
  4. Sending Emails from the Shared Mailbox
    To send a message via the shared mailbox: 1. Click on 'New Mail' in the drop-down next to the 'Send' button. 2. Select the shared mailbox address before composing and sending your message.
  5. Tips for Effective Collaboration
    Here are some tips to help you collaborate effectively using a shared mailbox: - Use categories to color-code emails, indicating who is responsible for which messages. - Once an email is handled, mark it as read so the team knows it has been addressed. - Create folders such as 'To Do', 'Pending', or 'Completed' to organize emails and maintain order.
  6. Conclusion
    You now have the tools to collaborate efficiently using a shared mailbox in Outlook. By following the steps and tips outlined in this tutorial, you can enhance your team's communication and email management.

FAQ :

What is a shared mailbox in Outlook?

A shared mailbox in Outlook is a mailbox that multiple users can access to read and send emails. It is designed for collaborative work, allowing teams to manage emails collectively.

How do I access a shared mailbox in Outlook?

To access a shared mailbox in Outlook, go to the bottom of the folder pane on the left, expand the 'Shared with me' folder, and click on the shared mailbox to view its contents.

Can I send emails from a shared mailbox?

Yes, you can send emails from a shared mailbox. Click 'New Mail' in the drop-down next to the send button, select the shared mailbox address, and then compose and send your message.

How can I organize emails in a shared mailbox?

You can organize emails in a shared mailbox by using categories to color code emails, marking emails as read once handled, or creating folders like 'To Do', 'Pending', or 'Completed' to maintain order.

What are some tips for collaborating effectively using a shared mailbox?

Some tips for effective collaboration include using categories to indicate responsibility, marking emails as read once addressed, and creating folders to keep track of email status.

Quelques cas d'usages :

Customer Support Team Collaboration

A customer support team can use a shared mailbox to manage incoming support requests. Each team member can access the mailbox to read, respond to, and categorize emails based on the issue type, ensuring that no request is overlooked.

Project Management

In a project management scenario, team members can use a shared mailbox to communicate about project updates. They can categorize emails by project phase and move emails to specific folders to track progress and responsibilities.

Sales Team Coordination

A sales team can utilize a shared mailbox to handle inquiries from potential clients. By categorizing emails based on lead status and marking them as read once addressed, the team can efficiently manage follow-ups and track sales progress.

Event Planning

An event planning team can use a shared mailbox to coordinate logistics and communications with vendors. They can create folders for different aspects of the event, such as catering, venue, and entertainment, to keep all related emails organized.

Glossaire :

Shared Mailbox

A shared mailbox is a mailbox that multiple users can access to read and send emails. It allows teams to manage emails collectively without needing to share personal accounts.

Outlook

Outlook is a personal information manager from Microsoft, primarily used as an email application. It also includes calendar, task manager, contact manager, note-taking, journal, and web browsing.

Folder Pane

The folder pane is a section in Outlook that displays the list of folders associated with your email accounts, including inboxes, sent items, and shared mailboxes.

Ribbon

The ribbon is a user interface element in Microsoft Office applications that contains tabs with buttons for various commands and features.

Context Menu

A context menu is a menu that appears upon user interaction, such as right-clicking, providing quick access to actions relevant to the selected item.

Categories

Categories are color-coded labels in Outlook that help users organize and prioritize emails, tasks, and calendar events.

Folders

Folders in Outlook are used to organize emails and other items. Users can create custom folders to categorize and manage their emails effectively.

résultat(s)
00:00:06
we'll demonstrate how to effectively use a shared mailbox in outlook,
00:00:09
allowing multiple users to access, manage and respond to emails collectively
00:00:15
to use the collaborative mailbox. Go to the bottom of the folder pane on the left,
00:00:21
expand the shared with me folder and click
00:00:23
the shared mailbox to view its contents inside.
00:00:26
You can read reply forward and delete emails just like in your personal inbox.
00:00:31
Use the action buttons in the ribbon
00:00:34
or right click to open the context menu
00:00:37
to send a message via the common mailbox. Click new mail
00:00:41
in the drop down next to the send button,
00:00:44
select the shared mailbox address before composing and sending your message.
00:00:50
Here are some tips to help collaborate effectively.
00:00:53
You can use categories to color code
00:00:55
emails indicating who is responsible for which messages
00:00:59
once an email is handled market is read. So the team knows it's been addressed
00:01:03
or create folders like
00:01:05
to do
00:01:06
pending or completed
00:01:08
and move emails accordingly to maintain order.
00:01:12
And here we are,
00:01:13
you now have the tools to collaborate
00:01:15
efficiently using a shared mailbox in outlook.

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résultat(s)
00:00:04
Neste tutorial,
00:00:06
vamos demonstrar como usar eficazmente uma caixa de correio partilhada no outlook,
00:00:09
permitir que vários utilizadores acedam, gerem e respondam a e-mails coletivamente
00:00:15
para utilizar a caixa de correio colaborativa. Ir para a parte inferior do painel de pastas à esquerda,
00:00:21
expanda a pasta partilhada comigo e clique
00:00:23
a caixa de correio partilhada para visualizar o seu conteúdo no interior.
00:00:26
Pode ler, responder, encaminhar e eliminar e-mails tal como na sua caixa de entrada pessoal.
00:00:31
Use os botões de ação na faixa de seleção
00:00:34
ou clique com o botão direito do rato para abrir o menu de contexto
00:00:37
para enviar uma mensagem através da caixa de correio comum. Clique em novo e-mail
00:00:41
no menu suspenso ao lado do botão enviar,
00:00:44
seleccione o endereço da caixa de correio partilhada antes de redigir e enviar a sua mensagem.
00:00:50
Aqui estão algumas dicas para ajudar a colaborar de forma eficaz.
00:00:53
Pode usar categorias para codificar cores
00:00:55
e-mails indicando quem é responsável por quais mensagens
00:00:59
uma vez que um e-mail é tratado, o mercado é lido. Portanto, a equipa sabe que foi abordado
00:01:03
ou criar pastas como
00:01:05
fazer
00:01:06
pendente ou concluído
00:01:08
e mover e-mails de acordo para manter a ordem.
00:01:12
E aqui estamos nós,
00:01:13
agora tem as ferramentas para colaborar
00:01:15
utilizando eficientemente uma caixa de correio partilhada no outlook.

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résultat(s)
00:00:04
In questo tutorial,
00:00:06
dimostreremo come utilizzare efficacemente una casella di posta condivisa in Outlook,
00:00:09
consentire a più utenti di accedere, gestire e rispondere collettivamente alle e-mail
00:00:15
per utilizzare la casella di posta collaborativa. Vai in fondo al riquadro delle cartelle a sinistra,
00:00:21
espandi la cartella condivisa con me e fai clic
00:00:23
la casella di posta condivisa per visualizzarne il contenuto all'interno.
00:00:26
Puoi leggere le risposte, inoltrare ed eliminare le email proprio come nella tua casella di posta personale.
00:00:31
Usa i pulsanti di azione nella barra multifunzione
00:00:34
oppure fate clic con il pulsante destro del mouse per aprire il menu contestuale
00:00:37
per inviare un messaggio tramite la casella di posta comune. Fai clic su Nuova posta
00:00:41
nel menu a discesa accanto al pulsante di invio,
00:00:44
seleziona l'indirizzo della casella di posta condivisa prima di comporre e inviare il messaggio.
00:00:50
Ecco alcuni suggerimenti per collaborare in modo efficace.
00:00:53
È possibile utilizzare le categorie per codificare i colori
00:00:55
email che indicano chi è responsabile di quali messaggi
00:00:59
una volta gestita un'email, il mercato viene letto. Quindi il team sa che è stato risolto
00:01:03
o crea cartelle come
00:01:05
da fare
00:01:06
in sospeso o completato
00:01:08
e sposta le email di conseguenza per mantenere l'ordine.
00:01:12
Ed eccoci qui,
00:01:13
ora hai gli strumenti per collaborare
00:01:15
utilizzando in modo efficiente una casella di posta condivisa in Outlook.

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résultat(s)
00:00:04
В этом уроке
00:00:06
мы покажем, как эффективно использовать общий почтовый ящик в Outlook,
00:00:09
предоставление нескольким пользователям возможности совместно получать доступ к электронным письмам, управлять ими и отвечать на них
00:00:15
для использования почтового ящика для совместной работы. Перейдите в нижнюю часть панели папок слева,
00:00:21
разверните папку, которой я поделился, и нажмите
00:00:23
общий почтовый ящик для просмотра содержимого в нем.
00:00:26
Вы можете читать, отвечать, пересылать и удалять письма так же, как и в личном почтовом ящике.
00:00:31
Используйте кнопки действий на ленте
00:00:34
или щелкните правой кнопкой мыши, чтобы открыть контекстное меню
00:00:37
чтобы отправить сообщение через общий почтовый ящик. Нажмите кнопку «Новая почта»
00:00:41
в раскрывающемся списке рядом с кнопкой отправки,
00:00:44
выберите адрес общего почтового ящика перед составлением и отправкой сообщения.
00:00:50
Вот несколько советов, которые помогут эффективно сотрудничать.
00:00:53
В качестве цветового кода можно использовать категории
00:00:55
электронные письма с указанием того, кто за какие сообщения отвечает
00:00:59
как только электронное письмо будет обработано, рынок прочитан. Итак, команда знает, что проблема решена
00:01:03
или создайте такие папки
00:01:05
чем заняться
00:01:06
отложено или завершено
00:01:08
и соответствующим образом перемещайте электронные письма для поддержания порядка.
00:01:12
И вот мы здесь,
00:01:13
теперь у вас есть инструменты для совместной работы
00:01:15
эффективное использование общего почтового ящика в Outlook.

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résultat(s)
00:00:04
En este tutorial,
00:00:06
demostraremos cómo usar eficazmente un buzón compartido en Outlook,
00:00:09
permitiendo que varios usuarios accedan, administren y respondan a los correos electrónicos de forma colectiva
00:00:15
para usar el buzón colaborativo. Ve a la parte inferior del panel de carpetas de la izquierda,
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expande la carpeta compartida conmigo y haz clic
00:00:23
el buzón compartido para ver su contenido en su interior.
00:00:26
Puedes leer, responder y borrar correos electrónicos igual que en tu bandeja de entrada personal.
00:00:31
Usa los botones de acción de la cinta
00:00:34
o haga clic con el botón derecho para abrir el menú contextual
00:00:37
para enviar un mensaje a través del buzón común. Haga clic en correo nuevo
00:00:41
en el menú desplegable situado junto al botón de enviar,
00:00:44
selecciona la dirección del buzón compartido antes de redactar y enviar tu mensaje.
00:00:50
Estos son algunos consejos que te ayudarán a colaborar de forma eficaz.
00:00:53
Puedes usar categorías para codificar por colores
00:00:55
correos electrónicos que indican quién es responsable de qué mensajes
00:00:59
una vez que se gestiona un correo electrónico, se lee el mercado. Así que el equipo sabe que ya se ha abordado
00:01:03
o crea carpetas como
00:01:05
para hacer
00:01:06
pendiente o completado
00:01:08
y mueva los correos electrónicos en consecuencia para mantener el orden.
00:01:12
Y aquí estamos,
00:01:13
ahora tienes las herramientas para colaborar
00:01:15
utilizando de manera eficiente un buzón compartido en Outlook.

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résultat(s)
00:00:04
In deze tutorial
00:00:06
we laten zien hoe je een gedeelde mailbox effectief kunt gebruiken in Outlook,
00:00:09
waardoor meerdere gebruikers gezamenlijk e-mails kunnen openen, beheren en beantwoorden
00:00:15
om de collaboratieve mailbox te gebruiken. Ga naar de onderkant van het mappenvenster aan de linkerkant,
00:00:21
vouw de map die met mij is gedeeld uit en klik op
00:00:23
de gedeelde mailbox om de inhoud ervan te bekijken.
00:00:26
Je kunt e-mails lezen, doorsturen en verwijderen, net als in je persoonlijke inbox.
00:00:31
Gebruik de actieknoppen op het lint
00:00:34
of klik met de rechtermuisknop om het contextmenu te openen
00:00:37
om een bericht te sturen via de gemeenschappelijke mailbox. Klik op nieuwe e-mail
00:00:41
in de keuzelijst naast de verzendknop,
00:00:44
selecteer het adres van de gedeelde mailbox voordat u uw bericht opstelt en verzendt.
00:00:50
Hier zijn enkele tips om effectief samen te werken.
00:00:53
Je kunt categorieën gebruiken om een kleurcode te geven
00:00:55
e-mails waarin wordt aangegeven wie verantwoordelijk is voor welke berichten
00:00:59
zodra een e-mail is afgehandeld, wordt de markt gelezen. Dus het team weet dat het is opgelost
00:01:03
of maak mappen zoals
00:01:05
te doen
00:01:06
in behandeling of voltooid
00:01:08
en verplaats e-mails dienovereenkomstig om de orde te handhaven.
00:01:12
En hier zijn we dan,
00:01:13
je hebt nu de tools om samen te werken
00:01:15
efficiënt gebruik maken van een gedeelde mailbox in Outlook.

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résultat(s)
00:00:04
W tym samouczku,
00:00:06
pokażemy, jak skutecznie korzystać z udostępnionej skrzynki pocztowej w programie Outlook,
00:00:09
umożliwianie wielu użytkownikom wspólnego dostępu do wiadomości e-mail, zarządzania nimi i odpowiadania na nie
00:00:15
aby korzystać ze skrzynki pocztowej opartej na współpracy. Przejdź do dołu okienka folderów po lewej stronie,
00:00:21
rozwiń folder udostępniony ze mną i kliknij
00:00:23
udostępnionej skrzynki pocztowej, aby wyświetlić jej zawartość wewnątrz.
00:00:26
Możesz czytać odpowiedzi do przekazywania i usuwać e-maile, tak jak w osobistej skrzynce odbiorczej.
00:00:31
Użyj przycisków akcji na wstążce
00:00:34
lub kliknij prawym przyciskiem myszy, aby otworzyć menu kontekstowe
00:00:37
aby wysłać wiadomość za pośrednictwem wspólnej skrzynki pocztowej. Kliknij nową pocztę
00:00:41
w rozwijanym menu obok przycisku wysyłania,
00:00:44
wybierz udostępniony adres skrzynki pocztowej przed skomponowaniem i wysłaniem wiadomości.
00:00:50
Oto kilka wskazówek, które pomogą skutecznie współpracować.
00:00:53
Możesz użyć kategorii do kolorowania kodu
00:00:55
e-maile wskazujące, kto jest odpowiedzialny za które wiadomości
00:00:59
po obsłudze wiadomości e-mail, rynek jest odczytany. Więc zespół wie, że zostało to rozwiązane
00:01:03
lub utwórz foldery takie jak
00:01:05
do zrobienia
00:01:06
oczekujące lub zakończone
00:01:08
i odpowiednio przenosić e-maile, aby utrzymać porządek.
00:01:12
I oto jesteśmy,
00:01:13
masz teraz narzędzia do współpracy
00:01:15
efektywne korzystanie z udostępnionej skrzynki pocztowej w programie Outlook.

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résultat(s)
00:00:04
Ebben az oktatóanyagban
00:00:06
bemutatjuk, hogyan lehet hatékonyan használni a megosztott postaládákat az Outlookban,
00:00:09
lehetővé téve több felhasználó számára az e-mailek közös elérését, kezelését és válaszolását
00:00:15
az együttműködő postaláda használatához. Menjen a bal oldali mappablak aljára,
00:00:21
bontsa ki a megosztott velem mappát, és kattintson
00:00:23
a megosztott postaláda tartalmának megtekintéséhez.
00:00:26
Elolvashatja a választovábbítást és törölheti az e-maileket, akárcsak a személyes postaládájában.
00:00:31
Használja a menüszalagon található műveleti gombokat
00:00:34
vagy kattintson jobb gombbal a helyi menü megnyitásához
00:00:37
üzenetet küldhet a közös postaládán keresztül. Kattintson az új e-mailre
00:00:41
a küldés gomb melletti legördülő menüben,
00:00:44
az üzenet összeállítása és elküldése előtt válassza ki a megosztott postaláda címét.
00:00:50
Íme néhány tipp a hatékony együttműködés elősegítéséhez.
00:00:53
A kategóriákat használhatja a kód színezéséhez
00:00:55
e-mailek, amelyek jelzik, hogy ki felelős mely üzenetekért
00:00:59
az e-mail kezelése után a piac elolvasható. Tehát a csapat tudja, hogy foglalkoztak vele
00:01:03
vagy hozzon létre olyan mappákat, mint például
00:01:05
csinálni
00:01:06
függőben lévő vagy befejezett
00:01:08
és ennek megfelelően mozgassa az e-maileket a rend fenntartása érdekében.
00:01:12
És itt vagyunk,
00:01:13
most már rendelkezel az együttműködéshez szükséges eszközökkel
00:01:15
hatékonyan használhatja a megosztott postaládákat az Outlookban.

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