Forms - Easily measure user experience with Net Promoter Score in Microsoft Forms Tutorial

In this video, you will learn how to easily measure user experience with Net Promoter Score in Microsoft Forms.
The video covers the creation process, including how to add the Net Promoter Score scale and enter your question.
You can also customize the question by making it mandatory or optional, adding images, and using branching.
This feature provides a critical and clean guide for reviewers to understand NPS scoring.
By following these steps, you will be able to effectively measure user experience in Microsoft Forms.
This knowledge will help you gain valuable insights and improve your products or services.

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Objectifs :

This document aims to provide a comprehensive overview of the new Net Promoter Score (NPS) feature in Microsoft Forms, detailing its purpose, functionality, and the process of implementation to measure user experience effectively.

Chapitres :

  1. Introduction to Net Promoter Score (NPS)
    Microsoft Forms has introduced a new feature known as the Net Promoter Score (NPS). This tool is designed to measure user experience by collecting feedback through a system of pictograms. The NPS provides an additional method for evaluating opinions, allowing organizations to gain insights into user satisfaction.
  2. Understanding the NPS Scale
    The Net Promoter Score operates on a numerical scale ranging from 1.00 to 10.00. Unlike traditional rating systems, these numbers are fixed and cannot be modified. This structured approach offers a clear and concise guide for reviewers who may not be familiar with how NPS scoring functions.
  3. Creating an NPS Question in Microsoft Forms
    To create an NPS question, follow these steps: 1. Navigate to the 'New' option to add a score scale. 2. Select 'Net Promoter Score' from the list. 3. Enter your question in the designated field. 4. Input a value for the lowest level, corresponding to 1, and for the highest level, corresponding to 10. This process is straightforward and mirrors the creation of other question types in Microsoft Forms.
  4. Managing NPS Questions
    Once you have created your NPS question, you have several options for managing it: - **Duplicate or Delete**: You can easily duplicate or delete a question as needed. - **Rearranging Questions**: Use the arrows provided to move questions around within the form. - **Adding Images**: If necessary, you can include an image to enhance the question. - **Mandatory or Optional**: Decide whether the question should be mandatory or optional for respondents.
  5. Additional Features and Options
    The three-dot menu offers more options for your NPS question, including the ability to provide additional information. Furthermore, you can implement branching logic to direct respondents based on their answers, enhancing the survey's interactivity and relevance.
  6. Conclusion
    In summary, the Net Promoter Score feature in Microsoft Forms is a valuable tool for measuring user experience. By following the outlined steps, users can effectively create, manage, and analyze feedback through NPS, leading to improved understanding of customer satisfaction and areas for enhancement.

FAQ :

What is the Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is a metric that measures user experience and customer loyalty by asking respondents to rate their likelihood of recommending a product or service on a scale from 0 to 10.

How do I create an NPS question in Microsoft Forms?

To create an NPS question in Microsoft Forms, select 'Net Promoter Score' from the 'Add Score Scale' options, enter your question, and set the lowest value to 1 and the highest to 10.

Can I make questions mandatory in Microsoft Forms?

Yes, you can choose to make questions mandatory, meaning respondents must answer them before submitting the form.

What are pictograms and how are they used in NPS?

Pictograms are visual symbols that represent ideas or concepts. In NPS, they can be used to simplify the feedback process and make it more engaging for respondents.

What is the purpose of branching in Microsoft Forms?

Branching allows you to direct respondents to different questions based on their previous answers, making the survey more personalized and relevant.

Quelques cas d'usages :

Customer Feedback Collection

Businesses can use NPS in Microsoft Forms to gather customer feedback after a purchase or service interaction, helping them understand customer satisfaction and loyalty.

Event Feedback Survey

Event organizers can implement NPS to evaluate attendee satisfaction and gather insights on how to improve future events.

Product Development Insights

Companies can use NPS to assess user experience with a new product, allowing them to make data-driven decisions for enhancements or changes.

Employee Engagement Assessment

HR departments can utilize NPS to measure employee satisfaction and engagement, identifying areas for improvement within the workplace.

Service Quality Evaluation

Service providers can apply NPS to evaluate the quality of their services, helping them to identify strengths and weaknesses in their offerings.

Glossaire :

Net Promoter Score (NPS)

A metric used to measure user experience and customer loyalty by asking respondents to rate their likelihood of recommending a product or service on a scale from 0 to 10.

Pictograms

Visual symbols used to represent ideas or concepts, often used in surveys to simplify the feedback process.

Scale

A range of values used to quantify responses, in this case, from 1 to 10 for the NPS.

Mandatory question

A question that must be answered by the respondent before submitting the form.

Optional question

A question that the respondent can choose to answer or skip.

Branching

A feature that allows the form to direct respondents to different questions based on their previous answers.

résultat(s)
00:00:00
Microsoft Forms has a new feature called
00:00:03
Net Promoter Score, also known as NPS.
00:00:06
It helps measure user experience by giving
00:00:09
you feedback through a system of pictograms.
00:00:12
The additional feature gives you
00:00:13
another way to evaluate an opinion.
00:00:16
Net Promoter Score looks a lot like
00:00:18
rating except that it is based on a
00:00:21
numerical scale going from 1:00 to 10:00
00:00:24
and those numbers cannot be modified.
00:00:26
Note, whether you have chosen a form or quiz,
00:00:29
the creation process is relatively
00:00:31
the same use.
00:00:32
At New to Add Score Scale in this list,
00:00:36
select Net Promoter Score.
00:00:38
Enter your question in the dedicated field.
00:00:42
Then simply enter a value for the
00:00:45
lowest level corresponding to 1.
00:00:47
And for the highest level,
00:00:49
corresponding to 10.
00:00:50
This provides a critical and
00:00:52
clean guide to reviewers not
00:00:54
educated on how NPS scoring works.
00:00:56
This goes for any type of questions.
00:00:58
You can duplicate or delete a question.
00:01:01
You can move it around the
00:01:04
form using these arrows.
00:01:06
And if needed you can add an image.
00:01:08
You can also choose to make the
00:01:11
question mandatory or optional.
00:01:13
The three dot menu shows more options.
00:01:16
Subtitle let's you provide
00:01:18
additional information.
00:01:22
And you can also add branching now you
00:01:25
know how to measure user experience with
00:01:27
Net Promoter Score in Microsoft Forms.

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résultat(s)
00:00:00
Microsoft Forms tem um novo recurso chamado
00:00:03
Net Promoter Score, também conhecido como NPS.
00:00:06
Ele ajuda a medir a experiência do usuário, dando
00:00:09
o seu feedback através de um sistema de pictogramas.
00:00:12
A funcionalidade adicional dá-lhe
00:00:13
outra forma de avaliar uma opinião.
00:00:16
Net Promoter Score se parece muito com
00:00:18
exceto que se baseia numa
00:00:21
escala numérica indo de 1:00 a 10:00
00:00:24
e esses números não podem ser modificados.
00:00:26
Tenha em atenção se escolheu um formulário ou um questionário,
00:00:29
o processo de criação é relativamente
00:00:31
o mesmo uso.
00:00:32
Em Novo para Adicionar Escala de Pontuação nesta lista,
00:00:36
selecione Net Promoter Score.
00:00:38
Introduza a sua pergunta no campo dedicado.
00:00:42
Em seguida, basta inserir um valor para o
00:00:45
nível mais baixo correspondente a 1.
00:00:47
E para o mais alto nível,
00:00:49
correspondendo a 10.
00:00:50
Isto proporciona uma
00:00:52
guia limpo para revisores não
00:00:54
educado sobre como funciona a pontuação NPS.
00:00:56
Isso vale para qualquer tipo de pergunta.
00:00:58
Você pode duplicar ou excluir uma pergunta.
00:01:01
Você pode movê-lo ao redor do
00:01:04
usando essas setas.
00:01:06
E, se necessário, pode adicionar uma imagem.
00:01:08
Você também pode optar por fazer o
00:01:11
pergunta obrigatória ou facultativa.
00:01:13
O menu de três pontos mostra mais opções.
00:01:16
Legendas que você fornece
00:01:18
informações adicionais.
00:01:22
E você também pode adicionar ramificações agora que você
00:01:25
saber medir a experiência do utilizador com
00:01:27
Net Promoter Score no Microsoft Forms.

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