Outlook - Use a Shared Mailbox Tutorial

Discover how to effectively utilize a shared mailbox in Outlook, enabling multiple users to collectively access, manage, and respond to emails. Learn to navigate and utilize the collaborative mailbox, including tips for effective collaboration. Enhance your teamwork and maintain organizational order using these valuable tools!

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Available in Microsoft365

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we'll demonstrate how to effectively use a shared mailbox in outlook,

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allowing multiple users to access, manage and respond to emails collectively

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to use the collaborative mailbox. Go to the bottom of the folder pane on the left,

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expand the shared with me folder and click

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the shared mailbox to view its contents inside.

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You can read reply forward and delete emails just like in your personal inbox.

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Use the action buttons in the ribbon

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or right click to open the context menu

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to send a message via the common mailbox. Click new mail

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in the drop down next to the send button,

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select the shared mailbox address before composing and sending your message.

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Here are some tips to help collaborate effectively.

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You can use categories to color code

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emails indicating who is responsible for which messages

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once an email is handled market is read. So the team knows it's been addressed

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or create folders like

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to do

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pending or completed

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and move emails accordingly to maintain order.

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And here we are,

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you now have the tools to collaborate

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efficiently using a shared mailbox in outlook.

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