Teams - Transfer calls with or without an announcement Tutorial

Master the art of call transfers in Microsoft Teams with our easy tutorial! Discover step-by-step methods to transfer calls both with and without consultation. Learn how to ensure a smooth handoff and manage unsuccessful attempts effectively. Perfect for enhancing your telephony skills. Don't miss out on these essential tips!

  • 01:38
  • 10 views
résultat(s)
00:00:06
we'll demonstrate how to transfer a call
00:00:08
with or without consultation in Microsoft Teams.
00:00:12
Click Transfer in the toolbar at the top of the screen.
00:00:17
Enter the number or search for the contact you want to transfer the call to.
00:00:23
Optional,
00:00:24
activate the option.
00:00:25
Ring back if there's no answer.
00:00:27
If enabled,
00:00:28
the call returns to you if the recipient doesn't answer.
00:00:33
Click transfer to finalize the process.
00:00:37
If the transfer is successful,
00:00:39
the call will be forwarded to the
00:00:40
recipient or their voicemail ending your involvement.
00:00:45
If unsuccessful,
00:00:46
you can click accept with audio to
00:00:49
resume the conversation with the original caller.
00:00:52
If you need to check with the person before transferring a call,
00:00:55
select the consult then transfer option.
00:00:59
Choose a contact or enter a number.
00:01:03
Once connected,
00:01:04
inform the recipient about the call to ensure they are available.
00:01:09
The original call will automatically be placed on hold during this consultation.
00:01:14
After the discussion,
00:01:15
decide whether to transfer the call.
00:01:17
Click Transfer to complete the process.
00:01:20
Hang up if you prefer to return to the original call without transferring it.
00:01:25
You now know how to transfer a call with or without consultation in teams.
00:01:29
Handle unsuccessful transfers using the return option.
00:01:33
Verify availability by consulting with the recipient before transferring.

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