Teams - Receiving Phone Calls Tutorial

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Available in Microsoft365

Objectifs :

Understand how to manage phone calls using the Teams application, including accepting, rejecting, and transferring calls to voicemail.

Chapitres :

Introduction to Phone System Feature in Teams
The phone system feature in Microsoft Teams allows users to receive calls directly within the application. This integration enhances communication by centralizing calls and notifications.
Receiving Calls
When a call comes in, a notification window appears, displaying either the caller's number or their name if they are saved in your contact list. This feature ensures that you can easily identify who is calling.
Mobile Application Integration
If you have the Teams mobile application installed, incoming calls will also be visible on your smartphone. This allows you to answer calls from either your smartphone or your computer, providing flexibility in how you manage your communications.
Handling Incoming Calls
To accept a call, simply click on the notification window. This action connects you to the caller immediately. If you are unable to take the call, you have the option to reject it, which will automatically transfer the call to your voicemail.
Conclusion
The Teams phone system feature streamlines the process of managing calls, whether on a computer or mobile device. Understanding how to accept, reject, and transfer calls to voicemail enhances your communication efficiency.

FAQ :

How do I receive calls in Microsoft Teams?

You can receive calls directly in Microsoft Teams if you have the phonesystem feature enabled. Incoming calls will be displayed in a notification window.

What happens if I don't answer a call in Teams?

If you do not answer a call, it will be transferred directly to your voicemail.

Can I answer Teams calls on my smartphone?

Yes, if you have the mobile application installed, you can answer calls on your smartphone or computer.

What information is displayed for incoming calls?

The notification window displays either the caller's number or their name if they are in your contact list.

How do I reject a call in Teams?

To reject a call, simply click on the reject option in the notification window.

Quelques cas d'usages :

Remote Work Communication

Employees working remotely can use the phonesystem feature in Teams to receive and manage calls seamlessly, ensuring they stay connected with clients and colleagues.

Customer Support

Customer support teams can utilize the Teams calling feature to handle incoming customer inquiries efficiently, with calls being routed directly to their devices.

Sales Team Coordination

Sales representatives can receive calls from potential clients directly in Teams, allowing them to respond quickly and maintain a professional image.

Voicemail Management

Users can manage their voicemails effectively by having calls transferred to voicemail when they are unavailable, ensuring no important messages are missed.

Integration with Mobile Devices

With the mobile application, users can stay connected and answer calls on the go, enhancing flexibility and responsiveness in their roles.

Glossaire :

phonesystem feature

A functionality that allows users to receive phone calls directly within Microsoft Teams.

notification window

A pop-up interface that displays information about incoming calls, including the caller's number or name.

contact list

A collection of saved contacts in a user's account, allowing for easy identification of callers.

mobile application

A software application designed to run on smartphones, enabling users to access Teams features on the go.

voicemail

A system that records messages from callers when the recipient is unavailable to answer the phone.

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When you have the phone

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system feature, you receive

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calls directly in Teams.

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The notification window

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displays the incoming call either by

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displaying the caller's number or their

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name if it is in your contact list.

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If you have installed the mobile application,

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the call will also appear on your

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smartphone and you can pick up

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on your smartphone or computer.

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If you are not willing to pick

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up, reject a phone call

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which will be transferred

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directly to your voicemail. To take

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a call, simply click on the window

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to accept the call and connect.

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عندما يكون لديك الهاتف

00:00:05

ميزة النظام، تتلقى

00:00:06

المكالمات مباشرة في الفرق.

00:00:08

إطار الإعلام

00:00:10

يعرض المكالمة الواردة إما بواسطة

00:00:12

عرض رقم المتصل أو رقمه

00:00:15

الاسم إذا كان في قائمة جهات الاتصال الخاصة بك.

00:00:17

إذا قمت بتثبيت تطبيق الهاتف المحمول،

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كما ستظهر المكالمة على

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الهاتف الذكي ويمكنك التقاط

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على هاتفك الذكي أو الكمبيوتر.

00:00:28

إذا كنت غير مستعد لاختيار

00:00:30

لأعلى، رفض مكالمة هاتفية

00:00:32

والتي سيتم نقلها

00:00:33

مباشرة إلى البريد الصوتي الخاص بك. لاتخاذ

00:00:35

مكالمة، ببساطة انقر على النافذة

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لقبول المكالمة والاتصال.

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Telefon sizdeyken

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sistem özelliği, alırsınız

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doğrudan Teams'de arar.

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Bildirim penceresi

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gelen aramayı görüntüleyen

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arayanın numarasını veya

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kişi listenizdeyse adlandırın.

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Mobil uygulamayı yüklediyseniz,

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arama ayrıca

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akıllı telefon ve alabilirsiniz

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akıllı telefonunuzda veya bilgisayarınızda.

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Eğer seçmek istemiyorsanız

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yukarı, telefon görüşmesini reddetme

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aktarılacak

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doğrudan sesli mesajınıza. Almak için

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bir çağrı, sadece pencereye tıklayın

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çağrıyı kabul etmek ve bağlanmak için.

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Cuando tienes el teléfono

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característica del sistema, usted recibe

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llamadas directamente en Teams.

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La ventana de notificación

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muestra la llamada entrante mediante

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mostrando el número de la persona que llama o su

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nombre si está en su lista de contactos.

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Si ha instalado la aplicación móvil,

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la llamada también aparecerá en su

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smartphone y se puede recoger

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en su teléfono inteligente o computadora.

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Si no está dispuesto a elegir

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arriba, rechazar una llamada telefónica

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que será transferido

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directamente a su correo de voz. Tomar

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una llamada, simplemente haga clic en la ventana

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para aceptar la llamada y conectarse.

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Quando tiver o telefone

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funcionalidade do sistema, recebe

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chama diretamente em Equipas.

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A janela de notificação

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exibe a chamada de entrada, quer por

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exibindo o número do chamador ou a sua

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nome se estiver na sua lista de contactos.

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Se instalou a aplicação móvel,

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a chamada também vai aparecer na sua

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smartphone e você pode pegar

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no seu smartphone ou computador.

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Se não está disposto a escolher

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para cima, rejeitar um telefonema

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que será transferido

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diretamente para o seu correio de voz. Para tomar

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uma chamada, basta clicar na janela

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para aceitar a chamada e ligar.

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Ketika Anda memiliki telepon

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fitur sistem, Anda menerima

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panggilan langsung dalam tim.

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Jendela pemberitahuan

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menampilkan panggilan masuk baik dengan

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menampilkan nomor pemanggil atau

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nama jika itu ada dalam daftar kontak Anda.

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Jika Anda telah menginstal aplikasi mobile,

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Panggilan juga akan muncul di

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Smartphone dan Anda dapat mengambil

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di smartphone atau komputer Anda.

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Jika Anda tidak mau memilih

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up, menolak panggilan telepon

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yang akan ditransfer

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langsung ke pesan suara Anda. Untuk mengambil

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panggilan, cukup klik pada jendela

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untuk menerima panggilan dan terhubung.

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Quando hai il telefono

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funzionalità di sistema, si riceve

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chiama direttamente in Teams.

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La finestra di notifica

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Visualizza la chiamata in arrivo tramite

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visualizzazione del numero del chiamante o del suo

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nome se è nell'elenco dei contatti.

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Se hai installato l'applicazione mobile,

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La chiamata verrà visualizzata anche sul tuo

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smartphone e puoi ritirare

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sul tuo smartphone o computer.

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Se non sei disposto a scegliere

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su, rifiuta una telefonata

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che verrà trasferito

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direttamente alla tua segreteria telefonica. Prendere

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una chiamata, basta cliccare sulla finestra

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per accettare la chiamata e connettersi.

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あなたが電話を持っているとき

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システム機能、あなたが受け取る

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チームで直接呼び出します。

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通知ウィンドウ

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次のいずれかの方法で着信コールを表示します

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発信者番号または発信者番号を表示する

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名前を連絡先リストに含む場合は、名前を指定します。

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モバイルアプリケーションをインストールした場合は、

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コールは、あなたの上にも表示されます

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スマートフォンとあなたがピックアップすることができます

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スマートフォンまたはコンピュータ上で。

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あなたが選ぶ気がない場合

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電話を拒否する

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転送されます

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ボイスメールに直接。取るために

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呼び出し、単にウィンドウをクリック

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をクリックして呼び出しを受け入れ、接続します。

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Wenn Sie das Telefon haben

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Systemfunktion erhalten Sie

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aufruft direkt in Teams.

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Das Benachrichtigungsfenster

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zeigt den eingehenden Anruf entweder durch

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Anzeige der Nummer des Anrufers oder seiner

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Name, wenn er sich in Ihrer Kontaktliste befindet.

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Wenn Sie die mobile Anwendung installiert haben,

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Der Anruf wird auch auf Ihrem

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Smartphone und Sie können abholen

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auf Ihrem Smartphone oder Computer.

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Wenn Sie nicht bereit sind zu wählen

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up, einen Anruf ablehnen

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die übertragen werden

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direkt auf Ihre Voicemail. Nehmen

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einen Anruf, klicken Sie einfach auf das Fenster

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, um den Anruf anzunehmen und eine Verbindung herzustellen.

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Khi bạn có điện thoại

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tính năng hệ thống, bạn nhận được

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gọi trực tiếp trong các đội.

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Cửa sổ thông báo

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hiển thị cuộc gọi đến bằng cách

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hiển thị số của người gọi hoặc của họ

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tên nếu nó nằm trong danh sách liên lạc của bạn.

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Nếu bạn đã cài đặt ứng dụng di động,

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Cuộc gọi cũng sẽ xuất hiện trên

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điện thoại thông minh và bạn có thể nhấc máy

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trên điện thoại thông minh hoặc máy tính của bạn.

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Nếu bạn không sẵn sàng chọn

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Lên, từ chối một cuộc gọi điện thoại

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sẽ được chuyển giao

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Trực tiếp đến thư thoại của bạn. Để lấy

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một cuộc gọi, chỉ cần nhấp vào cửa sổ

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để chấp nhận cuộc gọi và kết nối.

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當您有手機時

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系統功能，您收到

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直接在團隊中呼叫。

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通知視窗

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通過以下方式顯示傳入呼叫

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顯示呼叫者的號碼或他們的

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名稱（如果它位於您的聯繫人清單中）。

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如果您已安裝移動應用程式，

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該呼叫也將出現在您的

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智能手機，你可以拿起

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在您的智慧手機或電腦上。

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如果您不願意選擇

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up，拒絕電話

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將被轉移

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直接發送到您的語音信箱。採取

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一個電話，只需點擊視窗

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以接聽呼叫並連接。

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Wanneer u de telefoon hebt

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systeemfunctie, ontvangt u

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roept rechtstreeks in Teams.

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Het meldingsvenster

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geeft de inkomende oproep weer door

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weergave van het nummer van de beller of zijn

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naam als deze in uw lijst met contactpersonen staat.

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Als u de mobiele applicatie hebt geïnstalleerd,

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de oproep verschijnt ook op uw

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smartphone en u kunt ophalen

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op uw smartphone of computer.

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Als u niet bereid bent om te kiezen

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omhoog, een telefoongesprek weigeren

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die zal worden overgedragen

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rechtstreeks naar uw voicemail. Om te nemen

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een oproep, klik gewoon op het venster

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om de oproep te accepteren en verbinding te maken.

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당신이 전화가있을 때

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시스템 기능,

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팀에서 직접 전화합니다.

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알림 창

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수신 호출을 표시합니다.

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발신자의 번호 또는

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연락처 목록에 있는 경우 이름을 지정합니다.

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모바일 응용 프로그램을 설치한 경우

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통화가

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스마트 폰과 당신은 선택할 수 있습니다

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스마트폰이나 컴퓨터에서.

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당신이 선택할 의향이없는 경우

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최대, 전화 통화를 거부

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전송됩니다

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음성 메일에 직접 문의하십시오.

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전화를 걸어 창을 클릭하기만 하면 됩니다.

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호출을 수락하고 연결합니다.

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当您有手机时

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系统功能，您收到

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直接在团队中呼叫。

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通知窗口

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通过以下方式显示传入呼叫

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显示呼叫者的号码或他们的

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名称（如果它位于您的联系人列表中）。

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如果您已安装移动应用程序，

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该呼叫也将出现在您的

00:00:23

智能手机，你可以拿起

00:00:25

在您的智能手机或计算机上。

00:00:28

如果您不愿意选择

00:00:30

up，拒绝电话

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将被转移

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直接发送到您的语音信箱。采取

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一个电话，只需点击窗口

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以接听呼叫并连接。

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Când ai telefonul

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caracteristică de sistem, veți primi

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apelează direct în Teams.

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Fereastra de notificare

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afișează apelul primit fie prin

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afișarea numărului apelantului sau a acestuia

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numele dacă se află în lista de persoane de contact.

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Dacă ați instalat aplicația mobilă,

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apelul va apărea, de asemenea, pe dvs.

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smartphone-ul și puteți ridica

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pe smartphone sau computer.

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Dacă nu sunteți dispus să alegeți

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în sus, respinge un apel telefonic

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care vor fi transferate

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direct la mesageria vocală. Pentru a lua

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un apel, pur și simplu faceți clic pe fereastră

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pentru a accepta apelul și a vă conecta.

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Quando você tem o telefone

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recurso do sistema, você recebe

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chamadas diretamente em Equipes.

00:00:08

A janela de notificação

00:00:10

exibe a chamada recebida ou por

00:00:12

exibindo o número do chamador ou sua

00:00:15

nome se estiver em sua lista de contatos.

00:00:17

Se você instalou o aplicativo móvel,

00:00:20

a chamada também aparecerá em seu

00:00:23

smartphone e você pode pegar

00:00:25

em seu smartphone ou computador.

00:00:28

Se você não está disposto a escolher

00:00:30

para cima, rejeitar um telefonema

00:00:32

que será transferido

00:00:33

diretamente para sua mensagem de voz. Para tomar

00:00:35

uma chamada, basta clicar na janela

00:00:37

para aceitar a chamada e conectar.

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Когда у вас есть телефон

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системная функция, которую вы получаете

00:00:06

звонки непосредственно в Teams.

00:00:08

Окно уведомления

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Отображает входящий вызов либо

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отображение номера вызывающего абонента или его

00:00:15

имя, если оно есть в вашем списке контактов.

00:00:17

Если вы установили мобильное приложение,

00:00:20

Звонок также появится на вашем

00:00:23

смартфон и вы можете забрать

00:00:25

на смартфоне или компьютере.

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Если вы не хотите выбирать

00:00:30

вверх, отклонить телефонный звонок

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которые будут переданы

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непосредственно на голосовую почту. Взять

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звонок, просто нажмите на окно

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, чтобы принять вызов и подключиться.

00:00:03

เมื่อคุณมีโทรศัพท์

00:00:05

คุณลักษณะระบบ ที่คุณได้รับ

00:00:06

โทรโดยตรงใน Teams

00:00:08

หน้าต่างการแจ้งเตือน

00:00:10

แสดงสายเรียกเข้าโดย

00:00:12

การแสดงหมายเลขของผู้โทรหรือหมายเลขของผู้โทร

00:00:15

ชื่อถ้าอยู่ในรายการที่ติดต่อของคุณ

00:00:17

หากคุณติดตั้งแอปพลิเคชันมือถือแล้ว

00:00:20

การโทรจะปรากฏบนของคุณด้วย

00:00:23

มาร์ทโฟนและคุณสามารถรับ

00:00:25

บนสมาร์ทโฟนหรือคอมพิวเตอร์ของคุณ

00:00:28

หากคุณไม่เต็มใจที่จะเลือก

00:00:30

ขึ้น ปฏิเสธการโทรศัพท์

00:00:32

ซึ่งจะถูกโอนย้าย

00:00:33

โดยตรงไปยังข้อความเสียงของคุณของ รับ

00:00:35

โทรเพียงคลิกที่หน้าต่าง

00:00:37

เพื่อยอมรับการโทรและเชื่อมต่อ

00:00:03

Kad imaš telefon

00:00:05

sistemska funkcija, primate

00:00:06

poziva direktno u Teams.

00:00:08

Prozor sa obaveštenjima

00:00:10

prikazuje dolazni poziv bilo tako što

00:00:12

prikazivanje broja pozivaoca ili njihovog

00:00:15

ime ako se nalazi na vašoj listi kontakata.

00:00:17

Ako ste instalirali mobilnu aplikaciju,

00:00:20

poziv će se takođe pojaviti na vašem

00:00:23

pametni telefon i možete da pokupite

00:00:25

na pametnom telefonu ili računaru.

00:00:28

Ako nisi voljan da izabereš

00:00:30

gore, odbij telefonski poziv

00:00:32

koji će biti prebačeni

00:00:33

direktno na vašu govornu poštu. Da uzmem

00:00:35

poziv, jednostavno kliknite na prozor

00:00:37

da biste prihvatili poziv i povezali se.

Mandarine AI: CE QUI POURRAIT VOUS INTÉRESSER

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